[Fiware-coaches] R: SME unable to access to FLUA ticket

[Federico Michele Facca]

maybe he registered with the wrong email?

On Mon, May 4, 2015 at 3:24 PM, consoft-fiwarecoach at consoft.it <
consoft-fiwarecoach at consoft.it> wrote:

>  Thank you for your answer Federico, now it’s much more clear.
>
>
>
> Anyway, the user doesn’t receive any message from the ticket; I tried also
> with “Request to user” but he says he doesn’t get any email (neither in
> spam folder).
>
>
>
> Do you have some advices?
>
>
>
> Thank you.
>
>
>
> Regards,
>
> Marco
>
>
>
>
>
> *Da:* Federico Michele Facca [mailto:federico.facca at create-net.org]
> *Inviato:* lunedì 4 maggio 2015 14:07
> *A:* consoft-fiwarecoach at consoft.it
> *Cc:* fiware-coaches at lists.fi-ware.org
> *Oggetto:* Re: [Fiware-coaches] SME unable to access to FLUA ticket
>
>
>
> Dear Marco,
>
> the only way he can access tickets is by replying to emails. He has never
> been supposed to be able to login into jira.
>
>
>
> Regards,
>
> Federico
>
>
>
> On Mon, May 4, 2015 at 1:59 PM, consoft-fiwarecoach at consoft.it <
> consoft-fiwarecoach at consoft.it> wrote:
>
>  Dear Federico,
>
>
>
> I’m facing a strange problem with a team from CEED Tech requesting the
> Community Account.
>
> Basically the guy from this team is not able anymore to get access to his
> ticket (which is FLUA-33 <https://jira.fiware.org/browse/FLUA-33>, old
> template) so he cannot interact anymore with me and the node team (for the
> next step) through this channel.
>
>
>
> He says:
>
> “ Dear Marco, I cannot login via my FIWARE cloud to Jira link that you
> supplied to me, don't you have some kind of SSO in place?
>
> Trying to reset my password with peter at beesafe.me account or to get an
> username with peter at beesafe.me email, both failed into information about
> an email being sent and with no email being received :-( ”
>
>
>
> Is there any way to solve this problem? Do you think that a new submission
> is somehow a valid walk-around?
>
>
>
> Thank you very much for your support.
>
>
>
> Best regards,
>
> Marco
>
>
>
>
>
> *Marco Terrinoni*
>
> Consoft Sistemi s.p.a.
>
> *BU Application*
>
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>
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>
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>
>
>
>
>
>
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E  federico.facca at create-net.org
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