[Fiware-coaches] Can we send a notice about the current FIWARE Lab issue and next ones?

[stefano de panfilis]

dear ilknur,

we are working on those issues.
btw, i agree with you and a call must be held on next tuesday. i suggest to
have it at our regular time 10:00.

@federico: can you attend?

ciao,
stefano

2015-05-08 13:11 GMT+02:00 Chulani, Ilknur <ilknur.chulani at atos.net>:

> Hi,
>
> A lot of SMEs are contacting us for the problems they are having this
> morning. It seems the issue is mostly due to a known problem after  an
> upgrade on the authentication mechanism. But since the SMEs are not aware
> of this issue, they assume it’s related to the community upgrade process,
> and this creates a lot of confusion and frustration.
>
> Would it be possible to send a notice regarding this type of known issues,
> at least for this particular one?
>
> Also, may I kindly suggest having a call again next Tuesday to sync on the
> various challenges coaches are facing at the moment due to the ticket
> notification system breakdown, non-transparency of the system, node
> response times, etc.? Since we are the main contact point for the SMEs, we
> need to agree on a common way on how to address the inquiries regarding
> these.
>
> Best regards,
>
> ilknur
>
> -----Original Message-----
> Hello Ilknur,
>
> you were our contact for our account's community upgrade (for our project
> eViti).
> We have received the email saying that our account is successfully
> upgraded, but now few days later on all the instances were removed when I
> log in into FIWare LAB with my e-mail matej.serc at elmitel.com.
> We urgently need to use them for our daily work and I have a question:
> how can those instances just disappear? The instance's public IP is also
> not available, everything seems to be broken but we did not change anything
> ...
>
> As mentioned, we really need those instances we got in our account up and
> running as soon as possible.
>
> Thank you very much,
>
> --
>
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-- 
Stefano De Panfilis
Chief Innovation Officer
Engineering Ingegneria Informatica S.p.A.
via Riccardo Morandi 32
00148 Roma
Italy

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