[Fiware-coaches] Can we send a notice about the current FIWARE Lab issue and next ones?

Federico Michele Facca federico.facca at create-net.org
Fri May 8 14:07:55 CEST 2015


hi guys,
tue 10 am is the regular technical meeting with infrastructures, so for me
it is not possible :(

federico

On Fri, May 8, 2015 at 2:03 PM, stefano de panfilis <
stefano.depanfilis at eng.it> wrote:

> dear ilknur,
>
> we are working on those issues.
> btw, i agree with you and a call must be held on next tuesday. i suggest
> to have it at our regular time 10:00.
>
> @federico: can you attend?
>
> ciao,
> stefano
>
> 2015-05-08 13:11 GMT+02:00 Chulani, Ilknur <ilknur.chulani at atos.net>:
>
>> Hi,
>>
>> A lot of SMEs are contacting us for the problems they are having this
>> morning. It seems the issue is mostly due to a known problem after  an
>> upgrade on the authentication mechanism. But since the SMEs are not aware
>> of this issue, they assume it’s related to the community upgrade process,
>> and this creates a lot of confusion and frustration.
>>
>> Would it be possible to send a notice regarding this type of known
>> issues, at least for this particular one?
>>
>> Also, may I kindly suggest having a call again next Tuesday to sync on
>> the various challenges coaches are facing at the moment due to the ticket
>> notification system breakdown, non-transparency of the system, node
>> response times, etc.? Since we are the main contact point for the SMEs, we
>> need to agree on a common way on how to address the inquiries regarding
>> these.
>>
>> Best regards,
>>
>> ilknur
>>
>> -----Original Message-----
>> Hello Ilknur,
>>
>> you were our contact for our account's community upgrade (for our project
>> eViti).
>> We have received the email saying that our account is successfully
>> upgraded, but now few days later on all the instances were removed when I
>> log in into FIWare LAB with my e-mail matej.serc at elmitel.com.
>> We urgently need to use them for our daily work and I have a question:
>> how can those instances just disappear? The instance's public IP is also
>> not available, everything seems to be broken but we did not change anything
>> ...
>>
>> As mentioned, we really need those instances we got in our account up and
>> running as soon as possible.
>>
>> Thank you very much,
>>
>> --
>>
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>> meydana gelebilecek zararlardan sorumlu tutulamaz.
>>
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>
>
>
> --
> Stefano De Panfilis
> Chief Innovation Officer
> Engineering Ingegneria Informatica S.p.A.
> via Riccardo Morandi 32
> 00148 Roma
> Italy
>
> tel (direct): +39-06-8759-4253
> tel (secr.): +39-068307-4513
> fax: +39-068307-4200
> cell: +39-335-7542-567
> skype: depa01
> twitter: @depa01
>
>


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