[Fiware-coaches] [CESNET #112016] RE: [XIFI-nodes] Community Account upgrade and deletion of Trial Accounts older that 14 days

[Riwal KERHERVE via RT]

Silvio,

For your information, in Lannion at the moment, we have 1 person completely assigned to take care of FLUA ticket (me for now ☹). Sincerely, this person is feeling that he is receiving more requests than he is able to manage. We were supposed to answer to requests in less than 24 hours and at this moment, we are not reaching this goal.

BR

[cid:217C7312-2694-4691-A11F-91CFC3EA4401]
Riwal Kerherve
Ingénieur exploitant
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De : Silvio Cretti [mailto:silvio.cretti at create-net.org]
Envoyé : jeudi 21 mai 2015 17:36
À : wp5 at fi-xifi.eu; federation-nodes at fi-xifi.eu; fiware-coaches at lists.fi-ware.org
Cc : Federico Michele Facca; FERNANDO LOPEZ AGUILAR
Objet : [XIFI-nodes] Community Account upgrade and deletion of Trial Accounts older that 14 days

Dear infrastructure owners and FIWARE coaches,
at the moment there are around 100 FLUA_ tickets still in progress.
Soon (on June 1st) a script prepared by TID will be distributed in order to drop Trial account resources older than 14 days. Having so many pending requests to become community users is then risky.
What I suggest is:

@ Infrastructure Owner:
1) make sure to process the tickets asap
2) ensure that the process is really completed: each account should be upgraded to community (assign the proper role to the account) - just assigning the resources is not enough.

@Coaches:
1) make sure to process the tickets asap
2) Support the Infrastructure Owners in completing the process: for example if the IO asked for the tenant id and the user is not answering, please try to send a reminder to the user.

Hope this can help.
Best regards
  silvio

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