Thank you very much Silvio for the update. It seems https://account.lab.fiware.org/users/sign_in is still not accessible, but maybe it’s another isolated issue. Best regards, ilknur From: Silvio Cretti [mailto:silvio.cretti at create-net.org] Sent: Friday, May 29, 2015 2:11 PM To: Chulani, Ilknur Cc: stefano de panfilis; fiware-coaches at lists.fi-ware.org Subject: Re: Notice about the outage today? Thanks Ilknur, it is exactly what I suggested this morning to the FIWARE Lab TF. Now the problem seems corrected but I totally agree with you that in the future we should be more reactive in informing the users. Best regards, silvio On Fri, May 29, 2015 at 1:07 PM, Chulani, Ilknur <ilknur.chulani at atos.net<mailto:ilknur.chulani at atos.net>> wrote: Dear Silvio and Stefano, It seems there is a problem with IDM and Cloud portal across all nodes - or at least this is what I heard by chance. May I humbly suggest sending a notice to the Fiware Lab users about the system outage? i.e. to say this is a known problem and we are working on it, so they are not wasting time trying to figure out what the issue is? Otherwise, we will start getting lots of frustrated emails again from SMEs who don’t know what’s going on. i.e. like the one I just received today: “Guys, I am loosing patience .... My cloud VM is down, and I can not even login. Even your site is down! Just try to reset your password and check it for youself. This is a machine on which we have been working for the past week, after waiting for one month to get it working (and in meantime we were moved to 3 different sites??). I even had to scan my ID to get 2 ip addresses??? And now I get this: PING fiware.waylay.io<http://fiware.waylay.io> (193.205.211.166): 56 data bytes Request timeout for icmp_seq 0 Request timeout for icmp_seq 1 Request timeout for icmp_seq 2 Request timeout for icmp_seq 3 Request timeout for icmp_seq 4 How do you think you can operate a cloud like that???????? AWS uptime it 99.95% BTW. And why on earth I have to write a mail, and can't just create a JIRA ticket? How do you want me to create a business on top of this?” Best regards, ilknur İlknur Chulani Technical Lead Research & Innovation ilknur.chulani at atos.net<mailto:İlknur.chulani at atos.net> T +90 212 286 4666<tel:%2B90%20212%20286%204666> ITU ARI-2 Teknokent B Blok K4 34398 Maslak, Istanbul, Turkey www.atosresearch.eu<http://www.atosresearch.eu/> www.atos.net<http://www.atos.net/> [cid:image002.jpg at 01D09A1A.7AB00E90] Bu mesaj ve ekleri gönderilen kiþiye özeldir ve gizli bilgiler içerebilir. Eðer mesajýn gönderilmek istendiði kiþi deðilseniz lütfen kopyalamayýnýz, baþkalarýna göndermeyiniz ve göndericiyi bilgilendiriniz. Internet üzerinden gönderilen mesajlarýn güvenli ve hatasýz olduðunun garantisi olmadýðýndan Atos grubu mesajýn içeriðinden sorumlu tutulamaz. Göndericinin bilgisayarý anti-virüs sistemleri tarafýndan taranmaktadýr, ancak yine de mesajýn virüs içermediði garanti edilemez ve gönderici, meydana gelebilecek zararlardan sorumlu tutulamaz. This e-mail and the documents attached are confidential and intended solely for the addressee; it may also be privileged. If you receive this e-mail in error, please notify the sender immediately and destroy it. As its integrity cannot be secured on the Internet, the Atos group liability cannot be triggered for the message content. Although the sender endeavors to maintain a computer virus-free network, the sender does not warrant that this transmission is virus-free and will not be liable for any damages resulting from any virus transmitted. Bu mesaj ve ekleri gönderilen kişiye özeldir ve gizli bilgiler içerebilir. Eğer mesajın gönderilmek istendiği kişi değilseniz lütfen kopyalamayınız, başkalarına göndermeyiniz ve göndericiyi bilgilendiriniz. Internet üzerinden gönderilen mesajların güvenli ve hatasız olduğunun garantisi olmadığından Atos grubu mesajın içeriğinden sorumlu tutulamaz. Göndericinin bilgisayarı anti-virüs sistemleri tarafından taranmaktadır, ancak yine de mesajın virüs içermediği garanti edilemez ve gönderici, meydana gelebilecek zararlardan sorumlu tutulamaz. This e-mail and the documents attached are confidential and intended solely for the addressee; it may also be privileged. If you receive this e-mail in error, please notify the sender immediately and destroy it. As its integrity cannot be secured on the Internet, the Atos group liability cannot be triggered for the message content. Although the sender endeavors to maintain a computer virus-free network, the sender does not warrant that this transmission is virus-free and will not be liable for any damages resulting from any virus transmitted. -------------- next part -------------- An HTML attachment was scrubbed... URL: <https://lists.fiware.org/private/fiware-coaches/attachments/20150529/a190958a/attachment.html> -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 907 bytes Desc: image001.jpg URL: <https://lists.fiware.org/private/fiware-coaches/attachments/20150529/a190958a/attachment.jpg> -------------- next part -------------- A non-text attachment was scrubbed... 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