[Fiware-coaches] Notice about the outage today?

[Silvio Cretti]

Thanks Ilknur,
it is exactly what I suggested this morning to the FIWARE Lab TF.
Now the problem seems corrected but I totally agree with you that in the
future we should be more reactive in informing the users.
Best regards,
  silvio

On Fri, May 29, 2015 at 1:07 PM, Chulani, Ilknur <ilknur.chulani at atos.net>
wrote:

>  Dear Silvio and Stefano,
>
> It seems there is a problem with IDM and Cloud portal across all nodes -
> or at least this is what I heard by chance.
>
> May I humbly suggest sending a notice to the Fiware Lab users about the
> system outage? i.e. to say this is a known problem and we are working on
> it, so they are not wasting time trying to figure out what the issue is?
>
> Otherwise, we will start getting lots of frustrated emails again from SMEs
> who don’t know what’s going on. i.e. like the one I just received today:
>
> “Guys,
> I am loosing patience .... My cloud VM is down, and I can not even login.
> Even your site is down!
> Just try to reset your password and check it for youself.
> This is a machine on which we have been working for the past week, after
> waiting for one month to get it working (and in meantime we were moved to 3
> different sites??).
> I even had to scan my ID to get 2 ip addresses???
> And now I get this:
> PING fiware.waylay.io (193.205.211.166): 56 data bytes Request timeout
> for icmp_seq 0 Request timeout for icmp_seq 1 Request timeout for icmp_seq
> 2 Request timeout for icmp_seq 3 Request timeout for icmp_seq 4
>
> How do you think you can operate a cloud like that???????? AWS uptime it
> 99.95% BTW.
>
> And why on earth I have to write a mail, and can't just create a JIRA
> ticket?
>
> How do you want me to create a business on top of this?”
>
> Best regards,
>
> ilknur
>  *İ**lknur Chulani*
>
> Technical Lead
> Research & Innovation
> *ilknur.chulani at atos.net* <İlknur.chulani at atos.net>
>
> T +90 212 286 4666
> ITU ARI-2 Teknokent B Blok K4
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>
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