[Fiware-creatifi-coaching] [CreatiFI Italy Hub] Connection error to our dedicated instance in Trento node

[Andrea Maestrini]

Dear FIWARE coach,
we forward you a support request received from a CreatiFI applicant we are
not able to solve.
Please let us know if you need direct contact with the submitter.
Thanks.

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Dear,
project FoneSmart : (ID 00000000000000000000000000011094)

since yesterday we are not able to connect our dedicated instance.
i cant not even reboot the instance.
i get this error :
Error rebooting instance FoneSmart. Cause: 500 Error {"computeFault":
{"message": "The server has either erred or is incapable of performing the
requested operation.", "code": 500}}
BR,
Marco

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