[Fiware-creatifi-coaching] CreatiFI 2nd level support request

[silvio.cretti at create-net.org]

Hi Xavier,
opened ticket HELC-402.
   silvio
On 02/11/15 17:33, Xavier Carol Rossell wrote:
> Dears,
>
> Here it is an issue from a developer using an instances in the 
> Stockholm region.
>
> Thanks.
>
>
>       Instances on Stockholm region remain SHUTOFF state
>
> Added by Tero Vuorela <http://techsupport.creatifi.eu/users/63> 1 day 
> <http://techsupport.creatifi.eu/projects/gberry/activity?from=2015-02-10> 
> ago. Updated about 22 hours 
> <http://techsupport.creatifi.eu/projects/gberry/activity?from=2015-02-10> 
> ago.
>
> Status: 	In Progress 	
> 	
> Priority: 	High 	
> 	
> Assignee: 	Xavier Carol <http://techsupport.creatifi.eu/users/20> 	
> 	
> Category: 	Helsinki Hub (Finland) 	
> 	
> Support Type: 	FIWARE Lab Infrastructure
>
> ------------------------------------------------------------------------
> Quote <http://techsupport.creatifi.eu/issues/32/quoted>
>
> *Description*
>
> I have two instances on Stockholmregion and they have floating IPs. 
> Both instances have remained in SHUTOFF state and they don't come up. 
> Reboot reports: "Cannot 'reboot' while instance is in task_state 
> powering-on'
>
> Both instances were running fine two weeks ago. I have installed some 
> software to them, including running 'apt-get update'. I rebooted 
> servers after software installation just to see that start-up still is ok.
>
> ~11 days ago I wasn't anymore able to have ssh connection to instances 
> (error: no route to hosts). FI-Lab web UI showed instances OK. However 
> when I rebooted other one to see if it helps, but it didn't come up, 
> it remained in REBOOTING state. I reported the problem to FI-Lab 
> emailing list but I never got proper answer/solution (just message 
> that issue has been forwarded)
>
> However two days later the first server accepted ssh connection.
>
> And now week later both servers are stuck in SHUTOFF state.
>
> Info from FI-LAB - web UI:
>
> GBerryFirstTier 192.168.110.3 194.28.122.53 4096 MB RAM | 2 VCPU | 
> 40GB Disk GBerryAdminStockholm SHUTOFF powering-on SHUTDOWN
> GBerrySecondTier 192.168.110.4 194.28.122.37 8192 MB RAM | 4 VCPU | 
> 80GB Disk GBerryAdminStockholm SHUTOFF powering-on SHUTDOWN
>
> IDs
> GBerryFirstTier 9389febd-bcc2-4e2f-83ba-c4c9356dd210
> GBerrySecondTier 79da719a-1783-42c4-a818-2881f09ddd55
>
> Both servers are based on Ubuntu 14.01 images.
>
>
>
>
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