[Fiware-creatifi-coaching] Kurento record issue

[Silvio Cretti]

Dear Michael,
I guess  you/your startup is not accelerated by CreatiFI accelerator
program?
If this is so, I would suggest you to post your question to another mailing
list (because this one is reserved to CreatiFI): I recommend to write to
fiware-tech-help at lists.fiware.org
Best regards
  silvio

On Wed, Aug 3, 2016 at 11:13 AM, Michael Benchetrit <michael at intervyo.com>
wrote:

> Hi,
>
>
> My name is Michael, I'm working for the startup Intervyo. Our solution uses Kurento
> to capture video from browsers. Kurento Media Server is installed on our
> server since a year and everything was working great but after a day,
> without any further changes made to the code, we have encountered a strange
> issue with files generated by the recorder. Basically, kurento produces
> empty-0 byte webm files (see attachment).
>
>
> After doing a lot of research, I was able to identify the origin of issue
> : neither audio (microphone) nor video (webcam) packets are sent to the
> recorder during the capture (see screenshot attachment). However, I can't
> figure out what goes wrong. I tried many solutions to fix this issue like
> :
>
> - Restart the KMS
>
> - Look at the KMS logs (no errors)
>
> - Try on different computers with working webcam/microphone
>
> - Try on different wifi networks (in case of packet being blocked by the
> firewall)
>
>
> None of the above solutions resolved the issue.
>
>
> It's important to mention that we are using the KMS version 5.1.5 .
> Likewise, I saw a similar issue posted on this forum
> <https://jira.fiware.org/browse/HELC-627> that you were able to fix.
>
>
> My question is : can we potentially have a skype call so that we can
> discuss more easily ?
>
>
> Thanks,
>
>
> Michaël BENCHETRIT
>
>
>
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-- 
Silvio Cretti,
Distributed Computing and Information Processing (DISCO)
Area Head
CREATE-NET Research Center
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