[Fiware-fractals-coaching] Problem with FIWARE Lab accounts

[Tania Peneva]

Hello again!

I will get back to you with more information tomorrow when I talk to my 
colleague regarding this issue.

Thank you and BR,

--
Tanya Peneva
Accountant   -   Nemetschek OOD Bulgaria

www.nemetschek.bg   |   e-mail: TPeneva at nemetschek.bg   |   office: 
+359-2-4210-988   |   mobile: +359-886-464744

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e-mail is prohibited. If you have received this e-mail in error, please 
notify the sender by replying to this message and delete it immediately. 
Nemetschek OOD shall not be liable for the message if altered, changed or 
falsified.

P Please consider the impact on the environment before printing this 
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From:   "Chulani, Ilknur" <ilknur.chulani at atos.net>
To:     Tania Peneva <TPeneva at nemetschek.bg>
Cc:     "Fiware-fractals-coaching at lists.fiware.org" 
<Fiware-fractals-coaching at lists.fiware.org>
Date:   17.11.2015 16:53
Subject:        RE: Problem with FIWARE Lab accounts



Dear Tanya,
 
Please see the thread of communication on these two tickets   (they are 
publicly viewable) regarding this issue:
https://jira.fiware.org/browse/HELC-1034 and 
https://jira.fiware.org/browse/HELP-5199
 
We understand the issue, but we need more detailed information about the 
current status.
 
As you can see in HELP-5199, Henar from the Spanish node team found out 
that your account( tpeneva at nemetschek.bg )was a community account only on 
the Budapest node, but not on the Spain node where Valentin’s account was 
on. So she added Spain node to your community account. In theory, you 
should be able to add Valentin now to your cloud resources through the 
Cloud portal. 
 
Have you tried this again after Henar’s changes?  If the issue is still 
there, what are the steps you followed? and  what is the error you are 
getting? 
 
I am afraid we would not be able to help you if you are not able to 
provide us the exact steps you followed and the exact error you are 
getting, 
 
Regards,
 
ilknur
 
 
From: Tania Peneva [mailto:TPeneva at nemetschek.bg] 
Sent: Tuesday, November 17, 2015 4:36 PM
To: Chulani, Ilknur
Cc: Fiware-fractals-coaching at lists.fiware.org
Subject: Fw: Problem with FIWARE Lab accounts
 
Hello! 

I am forwarding you the first e-mail I have send regarding this issue 
(15.09.2015). Since then (2 months) I have sent you a lot 
of information regarding this issue and it will take me too much time to 
resend you everything again. 

Thank you and best regards, 

-- 
Tanya Peneva 
Accountant   -   Nemetschek OOD Bulgaria 

www.nemetschek.bg   |   e-mail: TPeneva at nemetschek.bg   |   office: 
+359-2-4210-988   |   mobile: +359-886-464744 

DISCLAIMER: Confidential. Dissemination, distribution or copying of this 
e-mail is prohibited. If you have received this e-mail in error, please 
notify the sender by replying to this message and delete it immediately. 
Nemetschek OOD shall not be liable for the message if altered, changed or 
falsified. 

P Please consider the impact on the environment before printing this 
e-mail 
----- Forwarded by Tania Peneva/Nemetschek_BG on 17.11.2015 16:31 ----- 

From:        Tania Peneva/Nemetschek_BG 
To:        tech at fractals-fp7.com 
Date:        15.09.2015 12:12 
Subject:        Problem with FIWARE Lab accounts 



Hello! 

I am contacting you on behalf of Nemetschek company - we are executing a 
project funded by FRACTALS and have a community account on FIWARE Lab: 

We have the following problem: one of my colleagues - the Team Leader of 
the software development team has a personal account, through which he has 
access to the company account. The problem is that his account expired and 
now he doesn't have access to any of the company resources on FIWARE. This 
is a big problem for us and stops all our work 
which has very strict deadlines for project reporting. So our problem is 
really URGENT. 

I am attaching you the e-mail he received from your system regarding his 
account: 

Please assist us as soon as possible to fix this problem - we need 
instructions how to activate his account again - make it community? 

This is a very serious problem for us because maybe soon the other 
developers will also be in the same situation - they have the same 
accounts. 

Please get in touch with me as soon as possible and give me instructions 
how to proceed. 

Thank you in advance! 

Looking forward to your e-mail. 

Regards, 

-- 
Tanya Peneva 
Accountant   -   Nemetschek OOD Bulgaria 

www.nemetschek.bg   |   e-mail: TPeneva at nemetschek.bg   |   office: 
+359-2-4210-988   |   mobile: +359-886-464744 

DISCLAIMER: Confidential. Dissemination, distribution or copying of this 
e-mail is prohibited. If you have received this e-mail in error, please 
notify the sender by replying to this message and delete it immediately. 
Nemetschek OOD shall not be liable for the message if altered, changed or 
falsified. 

P Please consider the impact on the environment before printing this 
e-mail 

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