[Fiware-fractals-coaching] Problem with FIWARE Lab accounts

[Chulani, Ilknur]

Dear Tanya,

Please see the thread of communication on these two tickets   (they are publicly viewable) regarding this issue:
https://jira.fiware.org/browse/HELC-1034 and
https://jira.fiware.org/browse/HELP-5199

We understand the issue, but we need more detailed information about the current status.

As you can see in HELP-5199, Henar from the Spanish node team found out  that your account( tpeneva at nemetschek.bg<mailto:peneva at nemetschek.bg> )was a community account only on the Budapest node, but not on the Spain node where Valentin’s account was on. So she added Spain node to your community account. In theory, you should be able to add Valentin now to your cloud resources through the Cloud portal.

Have you tried this again after Henar’s changes?  If the issue is still there, what are the steps you followed? and  what is the error you are getting?

I am afraid we would not be able to help you if you are not able to provide us the exact steps you followed and the exact error you are getting,

Regards,

ilknur


From: Tania Peneva [mailto:TPeneva at nemetschek.bg]
Sent: Tuesday, November 17, 2015 4:36 PM
To: Chulani, Ilknur
Cc: Fiware-fractals-coaching at lists.fiware.org
Subject: Fw: Problem with FIWARE Lab accounts

Hello!

I am forwarding you the first e-mail I have send regarding this issue (15.09.2015). Since then (2 months) I have sent you a lot
of information regarding this issue and it will take me too much time to resend you everything again.

Thank you and best regards,

--
Tanya Peneva
Accountant   -   Nemetschek OOD Bulgaria

www.nemetschek.bg   |   e-mail: TPeneva at nemetschek.bg<mailto:TPeneva at nemetschek.bg>   |   office: +359-2-4210-988   |   mobile: +359-886-464744
________________________________
DISCLAIMER: Confidential. Dissemination, distribution or copying of this e-mail is prohibited. If you have received this e-mail in error, please notify the sender by replying to this message and delete it immediately. Nemetschek OOD shall not be liable for the message if altered, changed or falsified.

P Please consider the impact on the environment before printing this e-mail
----- Forwarded by Tania Peneva/Nemetschek_BG on 17.11.2015 16:31 -----

From:        Tania Peneva/Nemetschek_BG
To:        tech at fractals-fp7.com<mailto:tech at fractals-fp7.com>
Date:        15.09.2015 12:12
Subject:        Problem with FIWARE Lab accounts
________________________________


Hello!

I am contacting you on behalf of Nemetschek company - we are executing a project funded by FRACTALS and have a community account on FIWARE Lab:

We have the following problem: one of my colleagues - the Team Leader of the software development team has a personal account, through which he has access to the company account. The problem is that his account expired and now he doesn't have access to any of the company resources on FIWARE. This is a big problem for us and stops all our work
which has very strict deadlines for project reporting. So our problem is really URGENT.

I am attaching you the e-mail he received from your system regarding his account:

Please assist us as soon as possible to fix this problem - we need instructions how to activate his account again - make it community?

This is a very serious problem for us because maybe soon the other developers will also be in the same situation - they have the same accounts.

Please get in touch with me as soon as possible and give me instructions how to proceed.

Thank you in advance!

Looking forward to your e-mail.

Regards,

--
Tanya Peneva
Accountant   -   Nemetschek OOD Bulgaria

www.nemetschek.bg   |   e-mail: TPeneva at nemetschek.bg<mailto:TPeneva at nemetschek.bg>   |   office: +359-2-4210-988   |   mobile: +359-886-464744
________________________________
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P Please consider the impact on the environment before printing this e-mail

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