please attend your ticket as well, i saw some tickets still open even after you completed the action. Br, Federico -- Future Internet is closer than you think! http://www.fiware.org Official Mirantis partner for OpenStack Training https://www.create-net.org/community/openstack-training -- Dr. Federico M. Facca CREATE-NET Via alla Cascata 56/D 38123 Povo Trento (Italy) P +39 0461 312471 M +39 334 6049758 E federico.facca at create-net.org T @chicco785 W www.create-net.org ---------- Forwarded message ---------- From: Federico Michele Facca <federico.facca at create-net.org> Date: Fri, Oct 2, 2015 at 9:24 AM Subject: open tickest unattended in FLUA Jira To: "fiware-coaches at lists.fi-ware.org" <fiware-coaches at lists.fi-ware.org> Cc: manuel <manuel.escrichevicente at telefonica.com>, Juanjo Hierro < juanjose.hierro at telefonica.com> I think it is not acceptable, that there are users that haven't heard anything since their account request for 20 days or more. I am not going to make the names. Please weak up. Second thing, if you needed more information and the users didn't come back to you after more than 48 hours. Please just reject and close the ticket. If not SLA will drop drastically. Br, Federico -- Future Internet is closer than you think! http://www.fiware.org Official Mirantis partner for OpenStack Training https://www.create-net.org/community/openstack-training -- Dr. Federico M. Facca CREATE-NET Via alla Cascata 56/D 38123 Povo Trento (Italy) P +39 0461 312471 M +39 334 6049758 E federico.facca at create-net.org T @chicco785 W www.create-net.org -------------- next part -------------- An HTML attachment was scrubbed... URL: <https://lists.fiware.org/private/fiware-lab-federation-nodes/attachments/20151002/7f6bd963/attachment.html>
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