[Fiware-lab-help] Minutes from the first meeting on Help Desk procedures

[Miguel Carrillo]

Thanks , Federico

I am cleaning a long queue of pending emails.

I read the minutes and I found this comment by you:

"The above procedure can also create a case where already the first recipient (e.g. Czech node) receives a ticket in a foreign language (e.g. in Spanish). Who is responsible for translating? We need a clear rule / commitment for that. "

I said that I would not mind the French node answering a question in French. Not that I would take someone sending queries in German to France! Flexibility is not getting entangled in translations. Escalation from a local node and shift of language should be unusual - and dealt with naturally.

It may be the case that the Czechs know German, I do not know. It depends on the node to decide the languages they use (English is a must). If something goes to FAQs, it must be English.

In the case you put in the minutes, the answer is pretty obvious:
 "Dear user, thanks for contacting us. The official language of FI-Lab is English. However, we try to be flexible with the use of local languages in the nodes when we can  (e.g. we do not mind question in French in the French nodes, for instance)

Unfortunately we only have support in English and Czech in the Czech node of FI-Lab. Would you be so kind as to reformulate your question in any of these languages? Thanks  for understanding"

Best regards,

Miguel
El 14/07/2014 15:22, Federico Michele Facca escribió:
best,
federico



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