Hi Gergo The issue was resolve. We changed our username. After that, the COSMOS global access worked fine. This ticket can be closed please. Best Keyvan 3DPrinteo Ltd M: +44(0)7575531633 Address: 1 East Poultry Avenue, EC1A 9PT, London 3DPrinteo Ltd is registered in England & Wales Company Number 8486322 VAT Registration Number: 160393911 On 9 June 2015 at 11:34, "Gergő, Gombos" <gombos.gergo at wigner.mta.hu> wrote: > Dear Keyvan, > > do you got the answer from Francisco Romero ( > francisco.romerobueno at telefonica.com)? I saw the ticket has 2 comments > from him. One send yesterday and one send before one hour. Send your > usename to Romero and he will help. I copied here the last message: > > Hi Keyvan, > > I answered you, please see a couple of comments above. Anyway, this was my > answer: > > Can you share your FIWARE LAB username (do not share the password!)? Was > the COSMOS account creation through > http://cosmos.lab.fi-ware.org/cosmos-gui/ successful? > > Regards, > Francisco > > Sorry for the inconvience. > Best Regards, > Gergő > > > 2015.06.09. 11:29 keltezéssel, Keyvan K írta: > > Hi Gergo > > I don't understand why it takes 4 days and I still haven't received a > response! > > We figured out that the Cosmos instance denied the access, because our > username was already used by another company/user. This is clearly a Cosmos > defect. There should be validation of username/password to avoid > duplications. > > The ticket can be closed. > > I would appreciate a bit more help from FIWARE technical support. > > Thanks > Keyvan > > > 3DPrinteo Ltd > > M: +44(0)7575531633 > > Address: 1 East Poultry Avenue, EC1A 9PT, London > 3DPrinteo Ltd is registered in England & Wales Company Number 8486322 > VAT Registration Number: 160393911 > > On 5 June 2015 at 11:42, "Gergő, Gombos" <gombos.gergo at wigner.mta.hu> > wrote: > >> Dear Keyvan, >> >> I forwarded your question to the Cosmos developers. They will write to >> you as soon. >> >> Best Regards, >> Gergő >> >> >> 2015.06.05. 12:35 keltezéssel, Keyvan K írta: >> >> Hi >> >> We can't access the global COSMOS instance. We can login (see >> screenshot), however, ssh access does not accept the login. >> >> Could this be because of our username "support"? >> >> Best >> Keyvan >> >> 3DPrinteo Ltd >> >> M: +44(0)7575531633 >> >> Address: 1 East Poultry Avenue, EC1A 9PT, London >> 3DPrinteo Ltd is registered in England & Wales Company Number 8486322 >> VAT Registration Number: 160393911 >> >> >> _______________________________________________ >> Fiware-lab-help mailing listFiware-lab-help at lists.fi-ware.orghttps://lists.fi-ware.org/listinfo/fiware-lab-help >> >> >> -- >> Gergő Gombos >> >> > > > _______________________________________________ > Fiware-lab-help mailing listFiware-lab-help at lists.fi-ware.orghttps://lists.fi-ware.org/listinfo/fiware-lab-help > > > -- > Gergő Gombos > > -------------- next part -------------- An HTML attachment was scrubbed... URL: <https://lists.fiware.org/private/fiware-lab-help/attachments/20150610/823fac67/attachment.html>
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