[Fiware-lab-help] SAF2 technical team

[Raul Palma]

Hi again,
We are still trying to get support from fiware on the issues below. Is it
possible to get some feedback from someone?
Thanks,
Raul


From:  Raul Palma <rpalma at man.poznan.pl>
Date:  Thursday 7 May 2015 13:25
To:  Aristi Galani <agalani at unipi.gr>, MIGUEL CARRILLO PACHECO
<miguel.carrillopacheco at telefonica.com>, <jira-help-desk at fi-ware.org>
Cc:  Sándor Laki <laki.sandor at wigner.mta.hu>,
<fiware-lab-help at lists.fi-ware.org>, "'iwave at unipi.gr'" <iwave at unipi.gr>,
"Kruize, Jan Willem" <janwillem.kruize at wur.nl>
Subject:  Re: [Fiware-lab-help] SAF2 technical team

Hi again,
Is someone able to provide feedback on this?
Thanks,
Raul

From:  Raul Palma <rpalma at man.poznan.pl>
Date:  Tuesday 5 May 2015 14:41
To:  Aristi Galani <agalani at unipi.gr>, MIGUEL CARRILLO PACHECO
<miguel.carrillopacheco at telefonica.com>
Cc:  Sándor Laki <laki.sandor at wigner.mta.hu>,
<fiware-lab-help at lists.fi-ware.org>, "'iwave at unipi.gr'" <iwave at unipi.gr>,
"Kruize, Jan Willem" <janwillem.kruize at wur.nl>
Subject:  Re: [Fiware-lab-help] SAF2 technical team

Dear helpdesk team,
We did not receive any answer about the issue below…

We have some other questions:

* We would like to use the Waterford Fi-Lab node, could you please that this
node is stable and can be used for our production servers? Is the plan for
this node to stay up for the duration on the project?
* Could you also let me know what the different between these IP pools is
please, and which we should be choosing: federation-ext-net-01 and
public-ext-net-01. The option is given when selecting to assign a floating
IP to the project.
* Wrt to a particular GE: a) either of the two available PEP proxies for
Orion (i.e. either /fiware-orion-pep or /fi-ware-pep-proxy) can use
Keycloak's IDM instead of Keystone's ?
b) if not, are there plans to make this functionality available?
I look forward for your assistance.
Thanks,

Raul


From:  Raul Palma <rpalma at man.poznan.pl>
Date:  Monday 30 March 2015 21:33
To:  Aristi Galani <agalani at unipi.gr>, MIGUEL CARRILLO PACHECO
<miguel.carrillopacheco at telefonica.com>
Cc:  Sándor Laki <laki.sandor at wigner.mta.hu>,
<fiware-lab-help at lists.fi-ware.org>, "'iwave at unipi.gr'" <iwave at unipi.gr>
Subject:  Re: [Fiware-lab-help] SAF2 technical team

Dear helpdesk team,
We have another issue:
One SME says they were able to get a public IP on the PireasN Node, but they
can't reach, not even ping, their VM on the public IP that they assigned to
it. Any ideas on why this may be the case?

here are some details:
IP Addresses: node-int-net-01: 10.60.4.76 / node-int-net-01: 185.23.171.28
name: connecterra_vm
Floating IP Pool: public-ext-net-01
Image Name: Ubuntu12.04-server-x86_64
Region: PiraesN
Security Group: default
Status: ACTIVE
Power State: RUNNING
The Instance Console Log is Empty


Thanks,

Raul


From:  Raul Palma <rpalma at man.poznan.pl>
Date:  Monday 30 March 2015 20:49
To:  Aristi Galani <agalani at unipi.gr>, MIGUEL CARRILLO PACHECO
<miguel.carrillopacheco at telefonica.com>
Cc:  Sándor Laki <laki.sandor at wigner.mta.hu>,
<fiware-lab-help at lists.fi-ware.org>, "'iwave at unipi.gr'" <iwave at unipi.gr>
Subject:  Re: [Fiware-lab-help] SAF2 technical team

Dear helpdesk team,
I still don’t have any answer from Spain. Are they giving support? Please
see last comment in https://github.com/SAF2/documentation/issues/3
Thanks,
Raul


From:  Aristi Galani <agalani at unipi.gr>
Date:  Monday 16 March 2015 17:32
To:  Raul Palma <rpalma at man.poznan.pl>, MIGUEL CARRILLO PACHECO
<miguel.carrillopacheco at telefonica.com>
Cc:  Sándor Laki <laki.sandor at wigner.mta.hu>,
<fiware-lab-help at lists.fi-ware.org>, "'iwave at unipi.gr'" <iwave at unipi.gr>
Subject:  Re: [Fiware-lab-help] SAF2 technical team

    
 
Dear Raul 
 
 We are  forwarding again  your request to Spain helpdesk team.
 
 
 Kind regards
 IWAVE team, on behalf of helpdesk team
 
 
 
 On 3/16/2015 1:35 PM, Raul Palma wrote:
 
 
>  
> Dear Aristi
>  
> I would like to know if there is any feedback on this? I haven’t received any
> reply from Spain helpdesk team yet.
>  
> Best Regards
>  
> Raul
>  
> 
>  
>   
> From:  Aristi Galani <agalani at unipi.gr>
>  Date:  Wednesday 11 March 2015 10:41
>  To:  Raul Palma <rpalma at man.poznan.pl>, Sándor Laki
> <laki.sandor at wigner.mta.hu>, MIGUEL CARRILLO PACHECO
> <miguel.carrillopacheco at telefonica.com>, <fiware-lab-help at lists.fi-ware.org>
>  Cc:  "'iwave at unipi.gr <mailto:%27iwave at unipi.gr> '" <iwave at unipi.gr>
>  Subject:  Re: [Fiware-lab-help] SAF2 technical team
>  
>  
> 
>  
>  
>   
>  
> Dear Raul 
>  
>   We forwarded your request to Spain helpdesk team .
>  
>  Kind regards
>  IWAVE team, on behalf of helpdesk team
>  
>   
> 
>  
>         
>  
>  
>  On 3/10/2015 5:13 PM, Raul Palma wrote:
>  
>  
>>  
>> Dear Sandor, 
>>  
>> The SME said that they are using the Spain region. They are in the UK and
>> were advised to use the Spain one.
>>  
>> 
>>  
>>  
>> Best Regards,
>>  
>> Raul
>>  
>> 
>>  
>>   
>> From:  Raul Palma <rpalma at man.poznan.pl>
>>  Date:  Tuesday 10 March 2015 15:23
>>  To:  Sándor Laki <laki.sandor at wigner.mta.hu>,  MIGUEL CARRILLO PACHECO
>> <miguel.carrillopacheco at telefonica.com>,  <fiware-lab-help at lists.fi-ware.org>
>>  Subject:  Re: [Fiware-lab-help] SAF2 technical team
>>  
>>  
>> 
>>  
>>  
>>  
>>  
>> Dear Sandor
>>  
>> Thank you for following this. Do you mean the FIWARE-lab node that they are
>> currently using, or?
>>  
>> Best Regards,
>>  
>> Raul
>>  
>> 
>>  
>>  
>> 
>>  
>>   
>> From:  Sándor Laki <laki.sandor at wigner.mta.hu>
>>  Date:  Friday 6 March 2015 21:16
>>  To:  MIGUEL CARRILLO PACHECO <miguel.carrillopacheco at telefonica.com>,  Raul
>> Palma <rpalma at man.poznan.pl>,  <fiware-lab-help at lists.fi-ware.org>
>>  Subject:  Re: [Fiware-lab-help] SAF2 technical team
>>  
>>  
>> 
>>  
>>  
>>   
>>  
>> Dear Raul,
>>  
>>  With respect to question 2 & 3, could you please send us the name of the
>> region you use?
>>  
>>  Thanks in advance!
>>  Best regards,
>>  Sandor
>>  
>>  2015.03.06. 15:34 keltezéssel, MIGUEL CARRILLO PACHECO írta:
>>  
>>  
>>>   Dear Raúl,
>>>  
>>>  The coach has also sent us the same thing.
>>>  
>>>  In short, as I am leaving now:
>>>  
>>>  I can reply to question 1 & 4. Further to a number of interactions with
>>> users who contacted us we have decided to postpone the migration to the new
>>> user scheme. So this will be temporarily  halted until we sent a new
>>> communication providing further details.
>>>  
>>>  In summary, the answer is:
>>>  
>>> * You actually do not have an assigned user level (no one does at the
>>> moment), this will be done in a few weeks' time
>>> *  
>>> * When we start the process, we will send another notification with more
>>> details and explanations on how to apply for higher categories
>>> *  
>>> * The projects supported by the accelerators and also PPP initiatives will
>>> have right to a privileged access to FIWARE Lab, you should not worry too
>>> much 
>>> *  
>>>  
>>>  Questions 2 & 3 should be replied separately by the person in duty or the
>>> specific 2nd support level teams.
>>>  
>>>  best regards,
>>>  
>>>  Miguel
>>>  
>>>  
>>> El 06/03/2015 a las 14:46, Raul Palma escribió:
>>>  
>>>  
>>>>  
>>>> Dear FIWARE-lab-help,
>>>>  
>>>> I’m contacting you from the technical team of SmartAgriFood2 accelerator
>>>> project. 
>>>>  
>>>> We have received some questions regarding FIWARE-lab from the SMEs we are
>>>> supporting in the development of applications based on FIWARE/FISPACE
>>>> technologies.
>>>>  
>>>> Our FIWARE coach recommended to contact you directly for some of these
>>>> questions (see below).
>>>>  
>>>> Please let us know if you can solve these questions,
>>>>  
>>>> Best Regards,
>>>>  
>>>> Raul
>>>>  
>>>> 
>>>>  
>>>>  
>>>> Questions:
>>>>  
>>>>  
>>>> 1.  We would like to start setting up our dev environment on the FiWare
>>>> platform. I have had notification that now any new instance created will be
>>>> destroyed after two weeks, and that we have to apply for a community
>>>> account (vs a trial account) to be able to have instances that will stay
>>>> for longer, it does not state anywhere how we apply for this account, could
>>>> you raise this question please?
>>>> 2.  We would like to request another 3 external IPs, we only have one at
>>>> the moment which we will use for our web app but also want to have a dev,
>>>> test and prod environments which all need to accessible externally and we
>>>> would like to host our bug tracking server on one if possible so that is 4
>>>> in total, therefore we would like a 5 server allowance if possible please
>>>> and a larger memory allocation etc.. In the previous email response from
>>>> the tech people it said we could request more.
>>>> 3.  Are there any Ubuntu (13.04 or later) images which have more than 3.5GB
>>>> ram? We would like more if possible + 8GB, I can see other that have 10GB
>>>> but these are not the base Ubuntu images. “
>>>> 4.  We would like to confirm what kind of account we have for the fiLab,
>>>> the account is underkdempsey at togetheranalytics.com. There is a warning that
>>>> if you use a trial account things will get deleted after 2 weeks, but we
>>>> cannot find where we apply for the community account.
>>>>  
>>>>  
>>>> 
>>>>  
>>>>  
>>>> 
>>>>  
>>>>  
>>>> —
>>>>  
>>>>  
>>>>  
>>>> 
>>>>  Raul Palma, PhD
>>>>  
>>>>  
>>>>  
>>>> 
>>>>  Network Services Department
>>>>  
>>>>  
>>>>  
>>>> 
>>>>  Poznań Supercomputing and Networking Center
>>>>  
>>>>  
>>>>  
>>>> 
>>>>  ul. Dąbrowskiego 79a
>>>>  60-529 Poznań
>>>>  phone: (+48 61) 858-21-61
>>>>  fax: (+48 61) 858-21-51
>>>>  
>>>>  
>>>>  
>>>>   
>>>>  
>>>> _______________________________________________
>>>> Fiware-lab-help mailing list
>>>> Fiware-lab-help at lists.fi-ware.orghttps://lists.fi-ware.org/listinfo/fiware-
>>>> lab-help
>>>>  
>>>  
>>>  
>>> -- 
>>> 
>>> Please update your address book with my new e-mail address:
>>> miguel.carrillopacheco at telefonica.com
>>> 
>>> ----------------------------------------------------------------------
>>>      _/          _/_/                     Miguel Carrillo Pacheco
>>>     _/   _/     _/  _/   Telefónica       Distrito Telefónica
>>>    _/ _/_/_/   _/   _/   Investigación y  Edifico Oeste 1, Planta 9
>>>   _/   _/     _/  _/     Desarrollo       Ronda de la Comunicación S/N
>>>  _/          _/_/                         28050 Madrid (Spain)
>>>                                           Tel:  (+34) 91 483 26 77
>>> 
>>>                          e-mail: miguel.carrillopacheco at telefonica.com
>>> 
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>>>  
>>  
>>  
>>  
>> -- 
>> Sándor Laki
>> EU FP7 FI-PPP XIFI project,
>> Wigner Research Centre for Physics,
>> Hungarian Academy of Sciences
>> Konkoly Thege Miklós út 29-33.
>> H-1121, Budapest, Hungary
>> Cell: +36 70 374 2646
>> Skype: sandor.laki
>> 
>> XIFI: https://fi-xifi.eu/home.html
>> FI-PPP: http://www.fi-ppp.eu/
>>  
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>>  
>>   
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>>  
>> _______________________________________________
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>> b-help
>>  
>  
>  
>  
>   
 
 


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