Dear Raul, Thanks for your feedbacks. On Thu, May 14, 2015 at 1:51 PM, Raul Palma <rpalma at man.poznan.pl> wrote: > Hi Federico, > Thank you for the answer. > We are really looking forward for the support as some of our SMEs are > being delayed because of these issues. > We have 2 more questions: > > > "1) Since the IdM upgrade, Our account has been split into two accounts > with similar names. None of them have access to any regions besides Spain2. > We read all related instructions in emails and mailing lists but no success > yet. So I can't create any VMs in Poznan. Should I try creating a new > account? I'd like to avoid this since it would null all our standing > applications. Our Spain2 VM was actually accesssible for a few days last > week, but for the past days, it's still out opf reach and always times out > on connections. > @level 1 team, please assign to spain the issue. > > 2) We've finished our community-level application a month ago and > yesterday we got official confirmation that it was approved (I'm forwarding > the message). But there's no indication of out account status in the cloud > portal. The "Request Commulity level upgrade" button and accept terms popup > are still there although we dealt with them many times in the past. Not > very professional :)” > > i suspect the pop is not checking if the term and conditions are already accepted. @level-1 team please assign a ticket on this issue to alvaro. @raul, let me know if 1) is not solved quickly. i will chase who can help you. federico > Waiting for your feedback. > Regards, > Raul > > > > > From: Federico Michele Facca <federico.facca at create-net.org> > Date: Monday 11 May 2015 12:27 > To: Raul Palma <rpalma at man.poznan.pl> > Cc: Aristi Galani <agalani at unipi.gr>, MIGUEL CARRILLO PACHECO < > miguel.carrillopacheco at telefonica.com>, <jira-help-desk at fi-ware.org>, > isobel fletcher <isobel.fletcher at ebn.eu>, "Kruize, Jan Willem" < > janwillem.kruize at wur.nl>, "fiware-lab-help at lists.fi-ware.org" < > fiware-lab-help at lists.fi-ware.org>, epower <epower at tssg.org> > > Subject: Re: [Fiware-lab-help] SAF2 technical team > > Hi Raul, > big apologizes from the team. We have running is serious troubles on > different nodes with the update of the new keystone. As soon as stabilized > (hopefully today, since it seems we found out the blocking issue), we will > come back to you. > > Federico > > On Mon, May 11, 2015 at 12:14 PM, Raul Palma <rpalma at man.poznan.pl> wrote: > >> Hi again, >> We are still trying to get support from fiware on the issues below. Is it >> possible to get some feedback from someone? >> Thanks, >> Raul >> >> >> From: Raul Palma <rpalma at man.poznan.pl> >> Date: Thursday 7 May 2015 13:25 >> To: Aristi Galani <agalani at unipi.gr>, MIGUEL CARRILLO PACHECO < >> miguel.carrillopacheco at telefonica.com>, <jira-help-desk at fi-ware.org> >> >> Cc: Sándor Laki <laki.sandor at wigner.mta.hu>, < >> fiware-lab-help at lists.fi-ware.org>, "'iwave at unipi.gr'" <iwave at unipi.gr>, >> "Kruize, Jan Willem" <janwillem.kruize at wur.nl> >> Subject: Re: [Fiware-lab-help] SAF2 technical team >> >> Hi again, >> Is someone able to provide feedback on this? >> Thanks, >> Raul >> >> From: Raul Palma <rpalma at man.poznan.pl> >> Date: Tuesday 5 May 2015 14:41 >> To: Aristi Galani <agalani at unipi.gr>, MIGUEL CARRILLO PACHECO < >> miguel.carrillopacheco at telefonica.com> >> Cc: Sándor Laki <laki.sandor at wigner.mta.hu>, < >> fiware-lab-help at lists.fi-ware.org>, "'iwave at unipi.gr'" <iwave at unipi.gr>, >> "Kruize, Jan Willem" <janwillem.kruize at wur.nl> >> Subject: Re: [Fiware-lab-help] SAF2 technical team >> >> Dear helpdesk team, >> We did not receive any answer about the issue below… >> >> We have some other questions: >> >> * We would like to use the Waterford Fi-Lab node, could you please that >> this node is stable and can be used for our production servers? Is the plan >> for this node to stay up for the duration on the project? >> * Could you also let me know what the different between these IP pools >> is please, and which we should be choosing: federation-ext-net-01 and >> public-ext-net-01. The option is given when selecting to assign a floating >> IP to the project. >> * Wrt to a particular GE: a) either of the two available PEP proxies for >> Orion (i.e. either /fiware-orion-pep or /fi-ware-pep-proxy) can use >> Keycloak's IDM instead of Keystone's ? >> >> b) if not, are there plans to make this functionality available? >> >> I look forward for your assistance. >> >> Thanks, >> >> Raul >> >> From: Raul Palma <rpalma at man.poznan.pl> >> Date: Monday 30 March 2015 21:33 >> To: Aristi Galani <agalani at unipi.gr>, MIGUEL CARRILLO PACHECO < >> miguel.carrillopacheco at telefonica.com> >> Cc: Sándor Laki <laki.sandor at wigner.mta.hu>, < >> fiware-lab-help at lists.fi-ware.org>, "'iwave at unipi.gr'" <iwave at unipi.gr> >> Subject: Re: [Fiware-lab-help] SAF2 technical team >> >> Dear helpdesk team, >> We have another issue: >> One SME says they were able to get a public IP on the PireasN Node, but >> they can't reach, not even ping, their VM on the public IP that they >> assigned to it. Any ideas on why this may be the case? >> >> here are some details: >> >> IP Addresses: node-int-net-01: 10.60.4.76 / node-int-net-01: 185.23.171.28 >> name: connecterra_vm >> Floating IP Pool: public-ext-net-01 >> Image Name: Ubuntu12.04-server-x86_64 >> Region: PiraesN >> Security Group: default >> Status: ACTIVE >> Power State: RUNNING >> >> The Instance Console Log is Empty >> >> >> Thanks, >> >> Raul >> >> From: Raul Palma <rpalma at man.poznan.pl> >> Date: Monday 30 March 2015 20:49 >> To: Aristi Galani <agalani at unipi.gr>, MIGUEL CARRILLO PACHECO < >> miguel.carrillopacheco at telefonica.com> >> Cc: Sándor Laki <laki.sandor at wigner.mta.hu>, < >> fiware-lab-help at lists.fi-ware.org>, "'iwave at unipi.gr'" <iwave at unipi.gr> >> Subject: Re: [Fiware-lab-help] SAF2 technical team >> >> Dear helpdesk team, >> I still don’t have any answer from Spain. Are they giving support? Please >> see last comment in https://github.com/SAF2/documentation/issues/3 >> Thanks, >> Raul >> >> >> From: Aristi Galani <agalani at unipi.gr> >> Date: Monday 16 March 2015 17:32 >> To: Raul Palma <rpalma at man.poznan.pl>, MIGUEL CARRILLO PACHECO < >> miguel.carrillopacheco at telefonica.com> >> Cc: Sándor Laki <laki.sandor at wigner.mta.hu>, < >> fiware-lab-help at lists.fi-ware.org>, "'iwave at unipi.gr'" <iwave at unipi.gr> >> Subject: Re: [Fiware-lab-help] SAF2 technical team >> >> Dear Raul >> >> We are forwarding again your request to Spain helpdesk team. >> >> >> Kind regards >> IWAVE team, on behalf of helpdesk team >> >> >> >> On 3/16/2015 1:35 PM, Raul Palma wrote: >> >> Dear Aristi >> I would like to know if there is any feedback on this? I haven’t received >> any reply from Spain helpdesk team yet. >> Best Regards >> Raul >> >> From: Aristi Galani <agalani at unipi.gr> >> Date: Wednesday 11 March 2015 10:41 >> To: Raul Palma <rpalma at man.poznan.pl>, Sándor Laki < >> laki.sandor at wigner.mta.hu>, MIGUEL CARRILLO PACHECO < >> miguel.carrillopacheco at telefonica.com>, < >> fiware-lab-help at lists.fi-ware.org> >> Cc: "'iwave at unipi.gr'" <iwave at unipi.gr> >> Subject: Re: [Fiware-lab-help] SAF2 technical team >> >> Dear Raul >> >> We forwarded your request to Spain helpdesk team . >> >> Kind regards >> IWAVE team, on behalf of helpdesk team >> >> >> >> >> >> On 3/10/2015 5:13 PM, Raul Palma wrote: >> >> Dear Sandor, >> The SME said that they are using the Spain region. They are in the UK >> and were advised to use the Spain one. >> >> Best Regards, >> Raul >> >> From: Raul Palma <rpalma at man.poznan.pl> >> Date: Tuesday 10 March 2015 15:23 >> To: Sándor Laki <laki.sandor at wigner.mta.hu>, MIGUEL CARRILLO PACHECO < >> miguel.carrillopacheco at telefonica.com>, < >> fiware-lab-help at lists.fi-ware.org> >> Subject: Re: [Fiware-lab-help] SAF2 technical team >> >> Dear Sandor >> Thank you for following this. Do you mean the FIWARE-lab node that they >> are currently using, or? >> Best Regards, >> Raul >> >> >> From: Sándor Laki <laki.sandor at wigner.mta.hu> >> Date: Friday 6 March 2015 21:16 >> To: MIGUEL CARRILLO PACHECO <miguel.carrillopacheco at telefonica.com>, >> Raul Palma <rpalma at man.poznan.pl>, <fiware-lab-help at lists.fi-ware.org> >> Subject: Re: [Fiware-lab-help] SAF2 technical team >> >> Dear Raul, >> >> With respect to question 2 & 3, could you please send us the name of the >> region you use? >> >> Thanks in advance! >> Best regards, >> Sandor >> >> 2015.03.06. 15:34 keltezéssel, MIGUEL CARRILLO PACHECO írta: >> >> Dear Raúl, >> >> The coach has also sent us the same thing. >> >> In short, as I am leaving now: >> >> I can reply to question 1 & 4. Further to a number of interactions with >> users who contacted us we have decided to postpone the migration to the new >> user scheme. So this will be temporarily halted until we sent a new >> communication providing further details. >> >> In summary, the answer is: >> >> - You actually do not have an assigned user level (no one does at the >> moment), this will be done in a few weeks' time >> - When we start the process, we will send another notification with >> more details and explanations on how to apply for higher categories >> - The projects supported by the accelerators and also PPP >> initiatives will have right to a privileged access to FIWARE Lab, you >> should not worry too much >> >> >> Questions 2 & 3 should be replied separately by the person in duty or the >> specific 2nd support level teams. >> >> best regards, >> >> Miguel >> >> El 06/03/2015 a las 14:46, Raul Palma escribió: >> >> Dear FIWARE-lab-help, >> I’m contacting you from the technical team of SmartAgriFood2 accelerator >> project. >> We have received some questions regarding FIWARE-lab from the SMEs we are >> supporting in the development of applications based on FIWARE/FISPACE >> technologies. >> Our FIWARE coach recommended to contact you directly for some of these >> questions (see below). >> Please let us know if you can solve these questions, >> Best Regards, >> Raul >> >> Questions: >> >> 1. We would like to start setting up our dev environment on the >> FiWare platform. I have had notification that now any new instance created >> will be destroyed after two weeks, and that we have to apply for a >> community account (vs a trial account) to be able to have instances that >> will stay for longer, it does not state anywhere how we apply for this >> account, could you raise this question please? >> 2. We would like to request another 3 external IPs, we only have one >> at the moment which we will use for our web app but also want to have a >> dev, test and prod environments which all need to accessible externally and >> we would like to host our bug tracking server on one if possible so that is >> 4 in total, therefore we would like a 5 server allowance if possible please >> and a larger memory allocation etc.. In the previous email response from >> the tech people it said we could request more. >> 3. Are there any Ubuntu (13.04 or later) images which have more than >> 3.5GB ram? We would like more if possible + 8GB, I can see other that have >> 10GB but these are not the base Ubuntu images. “ >> 4. We would like to confirm what kind of account we have for the >> fiLab, the account is underkdempsey at togetheranalytics.com. There is a >> warning that if you use a trial account things will get deleted after 2 >> weeks, but we cannot find where we apply for the community account. >> >> >> >> — >> >> Raul Palma, PhD >> >> Network Services Department >> >> *Poznań Supercomputing and Networking Center* >> >> *ul. Dąbrowskiego 79a* >> 60-529 Poznań >> phone: (+48 61) 858-21-61 >> fax: (+48 61) 858-21-51 >> >> >> _______________________________________________ >> Fiware-lab-help mailing listFiware-lab-help at lists.fi-ware.orghttps://lists.fi-ware.org/listinfo/fiware-lab-help >> >> >> -- >> >> Please update your address book with my new e-mail address: miguel.carrillopacheco at telefonica.com >> >> ---------------------------------------------------------------------- >> _/ _/_/ Miguel Carrillo Pacheco >> _/ _/ _/ _/ Telefónica Distrito Telefónica >> _/ _/_/_/ _/ _/ Investigación y Edifico Oeste 1, Planta 9 >> _/ _/ _/ _/ Desarrollo Ronda de la Comunicación S/N >> _/ _/_/ 28050 Madrid (Spain) >> Tel: (+34) 91 483 26 77 >> >> e-mail: miguel.carrillopacheco at telefonica.com >> >> Follow FIWARE on the net >> >> Website: http://www.fiware.org >> Facebook: https://www.facebook.com/eu.fiware >> Twitter: http://twitter.com/Fiware >> LinkedIn: https://www.linkedin.com/groups/FIWARE-4239932 >> ---------------------------------------------------------------------- >> >> >> ------------------------------ >> >> Este mensaje y sus adjuntos se dirigen exclusivamente a su destinatario, >> puede contener información privilegiada o confidencial y es para uso >> exclusivo de la persona o entidad de destino. 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Se recebeu esta mensagem por erro, rogamos-lhe que nos >> o comunique imediatamente por esta mesma via e proceda a sua destruição >> >> >> _______________________________________________ >> Fiware-lab-help mailing listFiware-lab-help at lists.fi-ware.orghttps://lists.fi-ware.org/listinfo/fiware-lab-help >> >> >> >> -- >> Sándor Laki >> EU FP7 FI-PPP XIFI project, >> Wigner Research Centre for Physics, >> Hungarian Academy of Sciences >> Konkoly Thege Miklós út 29-33. >> H-1121, Budapest, Hungary >> Cell: +36 70 374 2646 >> Skype: sandor.laki >> >> XIFI: https://fi-xifi.eu/home.html >> FI-PPP: http://www.fi-ppp.eu/ >> >> >> >> _______________________________________________ >> Fiware-lab-help mailing listFiware-lab-help at lists.fi-ware.orghttps://lists.fi-ware.org/listinfo/fiware-lab-help >> >> >> >> >> _______________________________________________ >> Fiware-lab-help mailing list >> Fiware-lab-help at lists.fi-ware.org >> https://lists.fi-ware.org/listinfo/fiware-lab-help >> >> > > > -- > -- > Future Internet is closer than you think! > http://www.fiware.org > > Official Mirantis partner for OpenStack Training > https://www.create-net.org/community/openstack-training > > -- > Dr. Federico M. 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