[Fiware-lab-help] community account

[Federico Michele Facca]

Hi Dragomir,
I am not sure i get the problem you are having. As described in the guide (
http://forge.fiware.org/plugins/mediawiki/wiki/fiware/index.php/FIWARE_Lab:_Upgrade_to_Community_Account#How_can_i_request_for_a_Community_Account_upgrade),
the account request is created here:
http://help.lab.fi-ware.org clicking on "Request Community Account Upgrade".

I tested and it works, I get an email with the information that a ticket
with my request for account upgrade was created.

the thing works as follow:
- you submit a form;
- a ticket is created;
- someone (from the accelerator you target or from FIWARE Lab) follows up
with you via email;
- if your request is approved (because they verified you part of an
accelerator or your work as a value for FIWARE), you get upgraded and
notified via email.

best,
federico

On Wed, May 20, 2015 at 5:43 PM, Dr. Dragomir D. Dimitrijevic <
dragomir at dragomirdimitrijevic.rs> wrote:

>  Dear Federico:
>
> Still nothing. I go to lab.fiware.org and that gets me to
> account.lab.fiware.org. Then I click on link request communiti and that
> gets me to another page. There I type my name Dragomir Dimitrijevic and
> email dragomir at dragomirdimitrijevic.rs and click submit. That gives me
> unauthorized message response.
>
> If I first log in, I see there my organization FACT and application
> FACTUAL that I created earlier. However there is no link for request for
> community upgrade.
>
> From what I read in fiware emails during recent reorganization, I believe
> that the problem is my status. Several months ago, I was registered as a
> trial user. From what I read, I assume my status is reduced to basic user
> which has lower rights than the trial user. I guess, as basic user, I
> cannot upgrade to community user and that is why when I am logged in, I
> don't see upgrade link. I believe things would look differently if I was a
> trial user.
>
> Does this make sense to you?
>
> Regards,
>
>
> DD
>
>
>
>  ------------------------------
> *From:* Federico Michele Facca [mailto:federico.facca at create-net.org]
> *Sent:* Wednesday, May 20, 2015 4:37 PM
> *To:* Dr. Dragomir D. Dimitrijevic
> *Cc:* fiware-lab-help at lists.fi-ware.org
> *Subject:* Re: [Fiware-lab-help] community account
>
>  dear dragomir,
> i tried now and it seems working to me. maybe the problem is associated to
> a specific accelerator. did you select one?
>
> thx,
> federico
>
> On Wed, May 20, 2015 at 12:11 PM, Dr. Dragomir D. Dimitrijevic <
> dragomir at dragomirdimitrijevic.rs> wrote:
>
>> Hello:
>>
>> I am trying to upgrade my account (dragomir at dragomirdimitrijevic.rs) to
>> the
>> community level. When I provide my name (I tried both my name as well
>> organization name FACT) and email, I get the error message below. I need
>> the
>> community account as we are awarded fund from the Fractals project. Could
>> you please help us.
>>
>> Sincerely,
>>
>> Dr. Dragomir D. Dimitrijevic
>> CTO, Founder
>>
>> Food and Agriculture Cloud Technology - FACT, Ltd.
>>
>> Phone: +381-11-339-0838
>> Mobile: +381-63-101-8778
>> E-mail: dragomir at dragomirdimitrijevic.rs, dragomir at fact.rs
>> Skype: dragomirdimitrijevic
>> WWW: http://www.fact.rs, http://www.dragomirdimitrijevic.rs
>>
>> ====
>> {"errorMessages":["Assignee: The default assignee does NOT have ASSIGNABLE
>> permission OR Unassigned issues are turned off."],"errors":{"summary":"You
>> must specify a summary of the issue.","customfield_10600":"User Account
>> Email is required.","customfield_10501":"Company is
>> required.","customfield_10603":"User Full Name is
>> required.","customfield_10801":"Are you already registered in FIWARE Lab?
>> is
>> required.","customfield_10505":"Number of developers is required."}}
>>
>> _______________________________________________
>> Fiware-lab-help mailing list
>> Fiware-lab-help at lists.fi-ware.org
>> https://lists.fi-ware.org/listinfo/fiware-lab-help
>>
>
>
>
> --
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>
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>
> --
> Dr. Federico M. Facca
>
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>
> P  +39 0461 312471
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> E  federico.facca at create-net.org
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>



-- 
--
Future Internet is closer than you think!
http://www.fiware.org

Official Mirantis partner for OpenStack Training
https://www.create-net.org/community/openstack-training

-- 
Dr. Federico M. Facca

CREATE-NET
Via alla Cascata 56/D
38123 Povo Trento (Italy)

P  +39 0461 312471
M +39 334 6049758
E  federico.facca at create-net.org
T @chicco785
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