[Fiware-lab-help] FIWARE Lab Assistance

[Daniele Santoro]

I’ve seen that your account is still a valid community account (Expires at: 2016-02-12), moreover it is associated with the Spain2 region, therefore I’ve just forwarded your request to the Spain support.
They will help you understand why you cannot use resources on Cloud.

About fracas at ucam.edu I see the process of authorisation still in progress and the last message to you was:

Hi Francisco,
I see that previously another community account request was filed by Antonio for MiLeyenda the LEGEND project. Do you want to get added to that communtiy account? or are you requesting a new one for a new project? could u kindly clarify?
thanks..
ilknur

If you did not yet replied please contact the person who is evaluating the authorization.

Best,
Daniele

> On 02 Feb 2016, at 14:02, Francisco Arcas Túnez <farcas at ucam.edu> wrote:
> 
> Hi Daniele.
> 
> With antonio at mileyenda.com I have this:
> Current account type: community
> Started at: 2015-05-18
> 
> But clicking in Cloud I have this in a new computer, the last night in the laptop works fine but not the first times, I don't know what I did for work.
> Dear User,
> 
> Currently you are not authorized to use Cloud resources in any project. If you want to enjoy Cloud environment you can ask other users to share their projects with you using the Account Portal.
> 
> You can also manage your own project getting a Trial account or, if your Trial period has expired, applying for a community account following the application process.
> With farcas at ucam.edu I'm basic but I asked the upgrade to Community Account associated with the project of MiLeyenda but still have the same role.
> 
> Best regards.
> 
> 2016-02-02 13:18 GMT+01:00 Daniele Santoro <daniele.santoro at create-net.org>:
> Dear,
> 
> available resources depends on which type of account you have:
> 
> - community accounts have an associated region and resources on that region
> - trial accounts are usually associated to Spain, they can evaluate the Lab with a limited number of resources and for a limited period
> - basic account, must be connected with a community account and can work using resources of the linked organisation
> 
> Please check your account type in your profile (https://account.lab.fiware.org/settings/ —> Account Status). In that page you should be also able to request an account upgrade, if needed.
> 
> Best,
> Daniele
> 
> > On 02 Feb 2016, at 12:15, Francisco Arcas Túnez <farcas at ucam.edu> wrote:
> >
> > Hi I'm Francisco a member of the team that we are trying of start a project in Bigdata with the MiLeyenda member.
> > We have problems with the access a the server instance in the Cloud section, with my account always take this message supously with the correct rights:
> >
> > Dear User,
> >
> > Currently you are not authorized to use Cloud resources in any project. If you want to enjoy Cloud environment you can ask other users to share their projects with you using the Account Portal.
> >
> > You can also manage your own project getting a Trial account or, if your Trial period has expired, applying for a community account following the application process.
> >
> > Then Antonio, CEO of the organization, gave me his account because he told me the has it's works.
> > In my laptop, the first times I got the same error, but I don't know how, it began to work.
> > Now I'm in the computer of my work and I have the same problem, with the user antonio at mileyenda.com I can't enter in the Cloud section.
> >
> > Can you help me.
> >
> > Best regards.
> >
> >
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> >
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> 
> 
> 
> "Este mensaje es privado y confidencial y se dirige exclusivamente a su destinatario. Si usted recibe este mensaje por error, no debe revelar, distribuir o copiar este e-mail. Por favor, comuníquelo al remitente y borre el mensaje y los archivos adjuntos de su sistema. No hay renuncia a la confidencialidad ni a ningún privilegio a causa de una transmisión errónea o por mal funcionamiento".
> 
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