[Fiware-lab-recovery-tf] Fwd: disruption in several idm based services

JUAN JOSE HIERRO SUREDA juanjose.hierro at telefonica.com
Thu May 7 21:09:02 CEST 2015


Gentlemen ... I can hardly believe that we are going through this ... How was the migration procedure tested?  One of the reasons why we delayed deployment of the IdM until May was to allow proper testing of the new IdM and the migration procedure ...

Sorry but this requires immediate repair action ...  I know that we are not commiting a 24/7 SLA, but when so a big issue like this occurs, we have to go the extra mile ...

Alvaro?  Could you tell us where we are at the moment?

Sincerely speaking, we won't be able to afford one complete day out of service ... All the credit we had been able to recover with our hard work this last month will fly away ... I hope we all understand that ...

I stay tunned tonight waiting to hear about progress ...

Enviado desde mi iPad

Inicio del mensaje reenviado:

De: Federico Michele Facca <federico.facca at create-net.org<mailto:federico.facca at create-net.org>>
Fecha: 7 de mayo de 2015 20:34:37 GMT+02:00
Para: Juanjo Hierro <juanjose.hierro at telefonica.com<mailto:juanjose.hierro at telefonica.com>>
Cc: fernando <fernando.lopezaguilar at telefonica.com<mailto:fernando.lopezaguilar at telefonica.com>>
Asunto: disruption in several idm based services

dear juanjo,
there are number of services that are not working anymore, because the implemenation of oauth2 from the new idm and the supported grant are different.
also we haven't informed users that they will need to wait that someone apply the status to them and assign to a node in the idm... (i understand alvaro, proposing the infrastructure to take care last night, since it is a quite big load, but then we should have warned users and infrastructure to be available today to fix that...) so we will get flooded with tickets (already actually) xD

i didn't suppose things going like this... honestly i am quite frustrated :(

tomorrow morning, i will ask the guys to have a look, but no gurantee infographics and term and conditions will get back working shortly.

federico
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