Hi Alvaro, let me start saing that I do know you are doing your best, and honestly I believe the responsability is not yours: it lays on all of us. We need to plan more careful and assert better actions, because of course you cannot know everything as other developers relying on the idm cannot as well. The frustration is not toward you, it's general in the feeling that we are always underestimating actions and their impacts and we always rush after fixing something. And we are all too busy with this to collaborate better on making things better. that's all :( Federico On Thu, May 7, 2015 at 9:59 PM, Álvaro Alonso <aalonsog at dit.upm.es> wrote: > Hi, > > I’ve just sent an email to the users reminding them that everything works > as before regarding oauth. Federico, honestly I didn’t know we support that > gran type, we have implemented the two that we included in the > documentation of the GE. So we thought that that was enough for be > compatible. Anyway if you need them, we are going to include the support > for the other ones. But sincerely, I’m sure too many users are using that > because it is not explained as supported in our documentation. > > Regarding the issue with the community users, we have sent several massive > notifications explaining the new situation with the accounts. I’ve also > sent you an internal mail with the precise explanation so I thought it was > so clear. I agree with you in the fact that users that sent the community > application and have not been added as community users yet (even they are > accepted) are not able to use the infraestructure in other regions than > spain2 until we add them. During the day of today I had not a minute to > process them. All I can do is start tomorrow morning explaining IOs how to > proceed with the insertion of the approved accounts and even help you > processing some of them. > > Believe me, we are doing our best for this. > > Hope this helps. > > BR > -- > Álvaro > > El 07 May 2015, a las 21:09, JUAN JOSE HIERRO SUREDA < > juanjose.hierro at telefonica.com> escribió: > > > Gentlemen ... I can hardly believe that we are going through this ... > How was the migration procedure tested? One of the reasons why we delayed > deployment of the IdM until May was to allow proper testing of the new IdM > and the migration procedure ... > > Sorry but this requires immediate repair action ... I know that we are > not commiting a 24/7 SLA, but when so a big issue like this occurs, we have > to go the extra mile ... > > Alvaro? Could you tell us where we are at the moment? > > Sincerely speaking, we won't be able to afford one complete day out of > service ... All the credit we had been able to recover with our hard work > this last month will fly away ... I hope we all understand that ... > > I stay tunned tonight waiting to hear about progress ... > > Enviado desde mi iPad > > Inicio del mensaje reenviado: > > *De:* Federico Michele Facca <federico.facca at create-net.org> > *Fecha:* 7 de mayo de 2015 20:34:37 GMT+02:00 > *Para:* Juanjo Hierro <juanjose.hierro at telefonica.com> > *Cc:* fernando <fernando.lopezaguilar at telefonica.com> > *Asunto:* *disruption in several idm based services* > > dear juanjo, > there are number of services that are not working anymore, because the > implemenation of oauth2 from the new idm and the supported grant are > different. > also we haven't informed users that they will need to wait that someone > apply the status to them and assign to a node in the idm... (i understand > alvaro, proposing the infrastructure to take care last night, since it is a > quite big load, but then we should have warned users and infrastructure to > be available today to fix that...) so we will get flooded with tickets > (already actually) xD > > i didn't suppose things going like this... honestly i am quite > frustrated :( > > tomorrow morning, i will ask the guys to have a look, but no gurantee > infographics and term and conditions will get back working shortly. > > federico > -- > -- > Future Internet is closer than you think! > http://www.fiware.org > > Official Mirantis partner for OpenStack Training > https://www.create-net.org/community/openstack-training > > -- > Dr. Federico M. Facca > > CREATE-NET > Via alla Cascata 56/D > 38123 Povo Trento (Italy) > > P +39 0461 312471 > M +39 334 6049758 > E federico.facca at create-net.org > T @chicco785 > W www.create-net.org > > > ------------------------------ > > Este mensaje y sus adjuntos se dirigen exclusivamente a su destinatario, > puede contener información privilegiada o confidencial y es para uso > exclusivo de la persona o entidad de destino. Si no es usted. el > destinatario indicado, queda notificado de que la lectura, utilización, > divulgación y/o copia sin autorización puede estar prohibida en virtud de > la legislación vigente. Si ha recibido este mensaje por error, le rogamos > que nos lo comunique inmediatamente por esta misma vía y proceda a su > destrucción. > > The information contained in this transmission is privileged and > confidential information intended only for the use of the individual or > entity named above. If the reader of this message is not the intended > recipient, you are hereby notified that any dissemination, distribution or > copying of this communication is strictly prohibited. If you have received > this transmission in error, do not read it. Please immediately reply to the > sender that you have received this communication in error and then delete > it. > > Esta mensagem e seus anexos se dirigem exclusivamente ao seu destinatário, > pode conter informação privilegiada ou confidencial e é para uso exclusivo > da pessoa ou entidade de destino. Se não é vossa senhoria o destinatário > indicado, fica notificado de que a leitura, utilização, divulgação e/ou > cópia sem autorização pode estar proibida em virtude da legislação vigente. > Se recebeu esta mensagem por erro, rogamos-lhe que nos o comunique > imediatamente por esta mesma via e proceda a sua destruição > _______________________________________________ > Fiware-lab-recovery-tf mailing list > Fiware-lab-recovery-tf at lists.fiware.org > https://lists.fiware.org/listinfo/fiware-lab-recovery-tf > > > > _______________________________________________ > Fiware-lab-recovery-tf mailing list > Fiware-lab-recovery-tf at lists.fiware.org > https://lists.fiware.org/listinfo/fiware-lab-recovery-tf > > -- -- Future Internet is closer than you think! http://www.fiware.org Official Mirantis partner for OpenStack Training https://www.create-net.org/community/openstack-training -- Dr. Federico M. 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