Dear Uwe,
If we nurse each user that wants to take him by the hand it will take an average time of 4 hours per person. And there are many, you only see those orbiting around FI-WARE Lab support. We would need an army of developers . The ones we have are already overloaded, on top of which they go to events.
After 2 weeks, "quickly" will not be his perception, anyway. I reckon that all people are leaving on holidays around here. I guess that Francisco was assigned because he's in Wirecloud. Francisco, can you give us a hand with this developer?
Regards,
Miguel
El 19/12/2014 10:09, Uwe Herzog escribió:
Dear Miguel,
the case shows to me how important it is to give good guidance and support to users. He tried something and got quickly frustrated when things did not work as he expected. I think we should now get back to him quickly.
I saw that Manuel has assigned the ticket to Francisco de la Vega (UPM) on Tuesday, although so far the ticket does not show any action on his side.
Does anybody know Francisco and could make him aware of the urgency of reacting?
Or is there another suitable person that could reply to the user?
Best regards,
Uwe
From: MIGUEL CARRILLO PACHECO [mailto:miguel.carrillopacheco at telefonica.com]
Sent: 18 December 2014 17:17
To: Uwe Herzog; <fiware-lab at lists.fi-ware.org><mailto:fiware-lab at lists.fi-ware.org> (fiware-lab at lists.fi-ware.org<mailto:fiware-lab at lists.fi-ware.org>)
Subject: Re: [Fiware-lab] FW: [Fiware-lab-help] Issues with GE instances
Dear Uwe,
I was a bit puzzled when I saw this (and the German part at the end is not particularly flattering ,to say the least)
I assume that this gentleman does not have all the pointers. Admittedly, part of the info maybe missing.
We have to first send him the usual pointers, I presume:
· Telling him to pivot on the catalogue (http://catalogue.fi-ware.org/enablers). This resource has all the links to all the resources that relate to a GE implementation. Also, all the GEs that we have available are the ones here (no more, no less).
· Telling him that each enabler has a contact person for specific queries. Example: http://catalogue.fi-ware.org/enablers/application-mashup-wirecloud
· Telling him that he has a support channel for general problems with FIWARE Lab (fiware-lab-help at lists.fi-ware.org<mailto:fiware-lab-help at lists.fi-ware.org>)
· Telling him to check out the FIWARE Academy (edu.fiware.org)
· Telling him to check out the 6 videos on http://help.lab.fi-ware.org/
He does not say much about nodes and God only knows how FIWARE Lab was at that very moment.
BR
Miguel
El 16/12/2014 13:19, Uwe Herzog escribió:
Dear L1 team,
while being on duty today I noticed an old ticket created by Juanjo on 4 Dec. which apparently has not been followed up (at least not visibly in the ticket), see below (HELP-1610<http://jira.fi-ware.org/browse/HELP-1610>). It is a generic complaint about the non-functioning of GE instances.
If it should be related to a node I guess the Spain node would be the right one? But it could also be for someone in charge of running GE instances.
Any idea about who could take care of that? We have to follow up on this.
Best regards,
Uwe
From: fiware-lab-help-bounces at lists.fi-ware.org<mailto:fiware-lab-help-bounces at lists.fi-ware.org> [mailto:fiware-lab-help-bounces at lists.fi-ware.org] On Behalf Of Juanjo Hierro
Sent: 04 December 2014 21:55
To: fiware-lab-help at lists.fi-ware.eu<mailto:fiware-lab-help at lists.fi-ware.eu>
Subject: [Fiware-lab-help] Fwd: Fwd: Ansehen von GEs im Lab
-------- Original Message --------
Subject:
Fwd: Ansehen von GEs im Lab
Date:
Thu, 4 Dec 2014 14:59:17 +0100
From:
Olaf-Gerd Gemein <oggemein at googlemail.com><mailto:oggemein at googlemail.com>
To:
JUAN JOSE HIERRO SUREDA <juanjose.hierro at telefonica.com><mailto:juanjose.hierro at telefonica.com>, stefano de panfilis <stefano.depanfilis at eng.it><mailto:stefano.depanfilis at eng.it>, "De-Lama Sanchez, Nuria" <nuria.delama at atos.net><mailto:nuria.delama at atos.net>, "leandro.guillen at imdea.org"<mailto:leandro.guillen at imdea.org> <leandro.guillen at imdea.org><mailto:leandro.guillen at imdea.org>
CC:
Jörg Stumpenhagen <joerg.stumpenhagen at justdot.de><mailto:joerg.stumpenhagen at justdot.de>
Hello FIWARE Experts,
pls find below the typical user experience of a newbie reaching out to work with FIWARE.
PLS, help him, asap !!!
(and us)
Kindly
Olaf
---------- Weitergeleitete Nachricht ----------
Von: Jörg Stumpenhagen <joerg.stumpenhagen at justdot.de<mailto:joerg.stumpenhagen at justdot.de>>
Datum: 4. Dezember 2014 um 14:56
Betreff: AW: Ansehen von GEs im Lab
An: Olaf-Gerd Gemein <oggemein at googlemail.com<mailto:oggemein at googlemail.com>>
Hi Olaf,
we are about 4 hours now on the system trying to find out, which Ges we can use for our marketplace requirements. Almost all instances don’t work, neither the one for the WStore, nor the SAP Repository or the SAP Marketplace. Whatever we try to follow up on links related to these Ges, we can’t even find a showcase, or a picture or anything, that explaines, what functional requirement is provided by which component. On top of that, the is a bundle, that seems to combine all of these marketplace features with a relation to something called Business Framework Modeler, which isn’t even mentioned at all anywhere else.
Mit freundlichen Grüßen
Jörg Stumpenhagen
Managing Director
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Von: Olaf-Gerd Gemein [mailto:oggemein at googlemail.com<mailto:oggemein at googlemail.com>]
Gesendet: Donnerstag, 4. Dezember 2014 14:49
An: Jörg Stumpenhagen
Cc: Teilnehmer eins
Betreff: Re: Ansehen von GEs im Lab
Hallo Jörg!
Wo und wie können wir Dir helfen? Bitte sage uns konkret, welches Problem Du hast, und dies am Besten in English.
Wir werden unverzüglich die relevante Hilfe für Dich organisieren.
Wie war denn Dänemark, ingesamt?
LG
Am 4. Dezember 2014 um 14:24 schrieb Jörg Stumpenhagen <joerg.stumpenhagen at justdot.de<mailto:joerg.stumpenhagen at justdot.de>>:
Hallo Olaf, hallo Stefan,
irgendwie bin ich gerade leicht sauer.
Gestern auf der Veranstaltung haben wir tausend tolle Tipps bezüglich des Vorgehens bekommen, wie wir an weiter Infos über die GEs kommen. Eine davon war das testweise Aufrufen der „Instances“ im Testlab. Probiere ich heute, sagt mir die Kiste, geht nicht und das bei jeder zweiten Komponente. Langsam fühle ich mich verarscht und die Zeit läuft weg. SO GEHT DAS NICHT.
Mit freundlichen Grüßen
Jörg Stumpenhagen
Managing Director
[cid:image001.gif at 01CC196B.B34A0730]<http://www.justdot.de/>
mobil +49 160 443 443 9<tel:%2B49%20160%20443%20443%209>
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just.dot GmbH<http://www.justdot.de/>
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Diese E-Mail enthält vertrauliche und/oder rechtlich geschützte Informationen. Wenn Sie nicht der richtige Adressat sind oder diese E-Mail irrtümlich erhalten haben, informieren Sie bitte sofort den Absender und vernichten Sie diese E-Mail. Das unerlaubte Kopieren sowie die unbefugte Weitergabe dieser E-Mail ist nicht gestattet.
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