Dear Miguel, Uwe, Regarding this issue, I wrote to Jörg yesterday in order to give him support with the Business Framework GEs. I have updated the ticket in Jira in order to reflect this response. Best Regards, Francisco 2014-12-19 10:30 GMT+01:00 MIGUEL CARRILLO PACHECO < miguel.carrillopacheco at telefonica.com>: > > Dear Uwe, > > If we nurse each user that wants to take him by the hand it will take an > average time of 4 hours per person. And there are many, you only see those > orbiting around FI-WARE Lab support. We would need an army of developers . > The ones we have are already overloaded, on top of which they go to events. > > After 2 weeks, "quickly" will not be his perception, anyway. I reckon that > all people are leaving on holidays around here. I guess that Francisco was > assigned because he's in Wirecloud. Francisco, can you give us a hand with > this developer? > > Regards, > > Miguel > > > > El 19/12/2014 10:09, Uwe Herzog escribió: > > Dear Miguel, > > > > the case shows to me how important it is to give good guidance and support > to users. He tried something and got quickly frustrated when things did not > work as he expected. I * think we should now *get back to him quickly. > > > > I saw that Manuel has assigned the ticket to Francisco de la Vega (UPM) on > Tuesday, although so far the ticket does not show any action on his side. > > > > Does anybody know Francisco and could make him aware of the urgency of > reacting? > > Or is there another suitable person that could reply to the user? > > > > Best regards, > Uwe > > > > > > *From:* MIGUEL CARRILLO PACHECO [ > mailto:miguel.carrillopacheco at telefonica.com > <miguel.carrillopacheco at telefonica.com>] > *Sent:* 18 December 2014 17:17 > *To:* Uwe Herzog; <fiware-lab at lists.fi-ware.org> > <fiware-lab at lists.fi-ware.org> (fiware-lab at lists.fi-ware.org) > *Subject:* Re: [Fiware-lab] FW: [Fiware-lab-help] Issues with GE instances > > > > Dear Uwe, > > I was a bit puzzled when I saw this (and the German part at the end is not > particularly flattering ,to say the least) > > I assume that this gentleman does not have all the pointers. Admittedly, > part of the info maybe missing. > > We have to first send him the usual pointers, I presume: > > · Telling him to pivot on the catalogue ( > http://catalogue.fi-ware.org/enablers). This resource has all the links > to all the resources that relate to a GE implementation. Also, all the GEs > that we have available are the ones here (no more, no less). > > · Telling him that each enabler has a contact person for specific > queries. Example: > http://catalogue.fi-ware.org/enablers/application-mashup-wirecloud > > · Telling him that he has a support channel for general problems > with FIWARE Lab (fiware-lab-help at lists.fi-ware.org) > > · Telling him to check out the FIWARE Academy (edu.fiware.org) > > · Telling him to check out the 6 videos on > http://help.lab.fi-ware.org/ > > He does not say much about nodes and God only knows how FIWARE Lab was at > that very moment. > > BR > > Miguel > > El 16/12/2014 13:19, Uwe Herzog escribió: > > Dear L1 team, > > > > while being on duty today I noticed an old ticket created by Juanjo on 4 > Dec. which apparently has not been followed up (at least not visibly in the > ticket), see below (HELP-1610 <http://jira.fi-ware.org/browse/HELP-1610>). > It is a generic complaint about the non-functioning of GE instances. > > > > If it should be related to a node I guess the Spain node would be the > right one? But it could also be for someone in charge of running GE > instances. > > > > Any idea about who could take care of that? We have to follow up on this. > > > > Best regards, > Uwe > > > > > > *From:* fiware-lab-help-bounces at lists.fi-ware.org [ > mailto:fiware-lab-help-bounces at lists.fi-ware.org > <fiware-lab-help-bounces at lists.fi-ware.org>] *On Behalf Of *Juanjo Hierro > *Sent:* 04 December 2014 21:55 > *To:* fiware-lab-help at lists.fi-ware.eu > *Subject:* [Fiware-lab-help] Fwd: Fwd: Ansehen von GEs im Lab > > > > > > > > -------- Original Message -------- > > *Subject: * > > Fwd: Ansehen von GEs im Lab > > *Date: * > > Thu, 4 Dec 2014 14:59:17 +0100 > > *From: * > > Olaf-Gerd Gemein <oggemein at googlemail.com> <oggemein at googlemail.com> > > *To: * > > JUAN JOSE HIERRO SUREDA <juanjose.hierro at telefonica.com> > <juanjose.hierro at telefonica.com>, stefano de panfilis > <stefano.depanfilis at eng.it> <stefano.depanfilis at eng.it>, "De-Lama > Sanchez, Nuria" <nuria.delama at atos.net> <nuria.delama at atos.net>, > "leandro.guillen at imdea.org" <leandro.guillen at imdea.org> > <leandro.guillen at imdea.org> <leandro.guillen at imdea.org> > > *CC: * > > Jörg Stumpenhagen <joerg.stumpenhagen at justdot.de> > <joerg.stumpenhagen at justdot.de> > > > > Hello FIWARE Experts, > > > > pls find below the typical user experience of a newbie reaching out to > work with FIWARE. > > > > PLS, help him, asap !!! > > > > (and us) > > > > > > Kindly > > > > Olaf > > ---------- Weitergeleitete Nachricht ---------- > Von: *Jörg Stumpenhagen* <joerg.stumpenhagen at justdot.de> > Datum: 4. Dezember 2014 um 14:56 > Betreff: AW: Ansehen von GEs im Lab > An: Olaf-Gerd Gemein <oggemein at googlemail.com> > > > Hi Olaf, > > > > we are about 4 hours now on the system trying to find out, which Ges we > can use for our marketplace requirements. Almost all instances don’t > work, neither the one for the WStore, nor the SAP Repository or the SAP > Marketplace. Whatever we try to follow up on links related to these Ges, we > can’t even find a showcase, or a picture or anything, that explaines, > what functional requirement is provided by which component. On top of that, > the is a bundle, that seems to combine all of these marketplace features > with a relation to something called Business Framework Modeler, which > isn’t even mentioned at all anywhere else. > > Mit freundlichen Grüßen > > > *Jörg Stumpenhagen *Managing Director > > > > [image: cid:image001.gif at 01CC196B.B34A0730] <http://www.justdot.de/> > > > *mobil +49 160 443 443 9 <%2B49%20160%20443%20443%209>* > > joerg.stumpenhagen at justdot.de <joerg.stumpenhagen at justdot.de%20> > > *just.dot GmbH* <http://www.justdot.de/> > * Spinozastr. **14 *Ι > * 30625 Hannover phone *Ι* fax +49 511 53496 - 88 > <%2B49%20511%2053496%20-%2088> *Ι* - 89 * > > Geschäftsführer: Jörg Stumpenhagen > HRB 200050 Amtsgericht Hannover > > > Diese E-Mail enthält vertrauliche und/oder rechtlich geschützte > Informationen. Wenn Sie nicht der richtige Adressat sind oder diese E-Mail > irrtümlich erhalten haben, informieren Sie bitte sofort den Absender und > vernichten Sie diese E-Mail. Das unerlaubte Kopieren sowie die unbefugte > Weitergabe dieser E-Mail ist nicht gestattet. > > This e-mail, its contents and any files transmitted with it are > confidential and may be legally privileged. It is intended solely for the > addressee(s) only. If you are not the intended recipient, you must not > copy, distribute, or take any action in reliance upon it. If you have > received this email in error, please notify us immediately via telephone or > fax and delete the material from your computer system. > > > > *Von:* Olaf-Gerd Gemein [mailto:oggemein at googlemail.com] > *Gesendet:* Donnerstag, 4. Dezember 2014 14:49 > *An:* Jörg Stumpenhagen > *Cc:* Teilnehmer eins > *Betreff:* Re: Ansehen von GEs im Lab > > > > Hallo Jörg! > > > > Wo und wie können wir Dir helfen? Bitte sage uns konkret, welches Problem > Du hast, und dies am Besten in English. > > > > Wir werden unverzüglich die relevante Hilfe für Dich organisieren. > > > > Wie war denn Dänemark, ingesamt? > > > > LG > > > > Am 4. Dezember 2014 um 14:24 schrieb Jörg Stumpenhagen < > joerg.stumpenhagen at justdot.de>: > > Hallo Olaf, hallo Stefan, > > > > irgendwie bin ich gerade leicht sauer. > > > > Gestern auf der Veranstaltung haben wir tausend tolle Tipps bezüglich des > Vorgehens bekommen, wie wir an weiter Infos über die GEs kommen. Eine > davon war das testweise Aufrufen der „Instances“ im Testlab. Probiere > ich heute, sagt mir die Kiste, geht nicht und das bei jeder zweiten > Komponente. Langsam fühle ich mich verarscht und die Zeit läuft weg. SO > GEHT DAS NICHT. > > Mit freundlichen Grüßen > > > *Jörg Stumpenhagen *Managing Director > > > > [image: cid:image001.gif at 01CC196B.B34A0730] <http://www.justdot.de/> > > > *mobil +49 160 443 443 9 <%2B49%20160%20443%20443%209>* > > joerg.stumpenhagen at justdot.de <joerg.stumpenhagen at justdot.de%20> > > *just.dot GmbH* <http://www.justdot.de/> > * Spinozastr. **14 *Ι > * 30625 Hannover phone *Ι* fax +49 511 53496 - 88 > <%2B49%20511%2053496%20-%2088> *Ι* - 89 * > > Geschäftsführer: Jörg Stumpenhagen > HRB 200050 Amtsgericht Hannover > > > Diese E-Mail enthält vertrauliche und/oder rechtlich geschützte > Informationen. Wenn Sie nicht der richtige Adressat sind oder diese E-Mail > irrtümlich erhalten haben, informieren Sie bitte sofort den Absender und > vernichten Sie diese E-Mail. Das unerlaubte Kopieren sowie die unbefugte > Weitergabe dieser E-Mail ist nicht gestattet. > > This e-mail, its contents and any files transmitted with it are > confidential and may be legally privileged. It is intended solely for the > addressee(s) only. If you are not the intended recipient, you must not > copy, distribute, or take any action in reliance upon it. If you have > received this email in error, please notify us immediately via telephone or > fax and delete the material from your computer system. > > > > > > > > -- > > Olaf-Gerd Gemein > > Speed UP! Europe FIWARE Accelerator > Holtenauerstrasse 325 > D-24106 Kiel > > *businesscamps.de <http://businesscamps.de>* > > *speedupeurope.eu <http://speedupeurope.eu>* > > > > /www.facebook.com/olafgerd.gemein > > /www.linkedin.com/pub/olaf-gerd-gemein/3b/6/684 > > > > +49 (431) 220 26 47 - office > > +49 (176) - 540 50 471 mobil > oggemein at googlemail.com - mail > > olafgerd.gemein at businesscamps.de > > > > > > > > -- > > Olaf-Gerd Gemein > > Speed UP! Europe FIWARE Accelerator > Holtenauerstrasse 325 > D-24106 Kiel > > *businesscamps.de <http://businesscamps.de>* > > *speedupeurope.eu <http://speedupeurope.eu>* > > > > /www.facebook.com/olafgerd.gemein > > /www.linkedin.com/pub/olaf-gerd-gemein/3b/6/684 > > > > +49 (431) 220 26 47 - office > > +49 (176) - 540 50 471 mobil > oggemein at googlemail.com - mail > > olafgerd.gemein at businesscamps.de > > > > > > > ------------------------------ > > > Este mensaje y sus adjuntos se dirigen exclusivamente a su destinatario, > puede contener información privilegiada o confidencial y es para uso > exclusivo de la persona o entidad de destino. Si no es usted. el > destinatario indicado, queda notificado de que la lectura, utilización, > divulgación y/o copia sin autorización puede estar prohibida en virtud de > la legislación vigente. Si ha recibido este mensaje por error, le rogamos > que nos lo comunique inmediatamente por esta misma vÃa y proceda a su > destrucción. > > The information contained in this transmission is privileged and > confidential information intended only for the use of the individual or > entity named above. If the reader of this message is not the intended > recipient, you are hereby notified that any dissemination, distribution or > copying of this communication is strictly prohibited. If you have received > this transmission in error, do not read it. Please immediately reply to the > sender that you have received this communication in error and then delete > it. > > Esta mensagem e seus anexos se dirigem exclusivamente ao seu > destinatário, pode conter informação privilegiada ou confidencial e é > para uso exclusivo da pessoa ou entidade de destino. Se não é vossa > senhoria o destinatário indicado, fica notificado de que a leitura, > utilização, divulgação e/ou cópia sem autorização pode estar > proibida em virtude da legislação vigente. Se recebeu esta mensagem por > erro, rogamos-lhe que nos o comunique imediatamente por esta mesma via e > proceda a sua destruição > > > > > _______________________________________________ > > Fiware-lab mailing list > > Fiware-lab at lists.fi-ware.org > > https://lists.fi-ware.org/listinfo/fiware-lab > > > > -- > > > > Please update your address book with my new e-mail address: miguel.carrillopacheco at telefonica.com > > > > ---------------------------------------------------------------------- > > _/ _/_/ Miguel Carrillo Pacheco > > _/ _/ _/ _/ Telefónica Distrito Telefónica > > _/ _/_/_/ _/ _/ Investigación y Edifico Oeste 1, Planta 9 > > _/ _/ _/ _/ Desarrollo Ronda de la Comunicación S/N > > _/ _/_/ 28050 Madrid (Spain) > > Tel: (+34) 91 483 26 77 > > > > e-mail: miguel.carrillopacheco at telefonica.com > > > > Follow FI-WARE on the net > > > > Website: http://www.fi-ware.org > > Facebook: http://www.facebook.com/pages/FI-WARE/251366491587242 > > Twitter: http://twitter.com/Fiware > > LinkedIn: http://www.linkedin.com/groups/FIWARE-4239932 > > ---------------------------------------------------------------------- > > > ------------------------------ > > > Este mensaje y sus adjuntos se dirigen exclusivamente a su destinatario, > puede contener información privilegiada o confidencial y es para uso > exclusivo de la persona o entidad de destino. Si no es usted. el > destinatario indicado, queda notificado de que la lectura, utilización, > divulgación y/o copia sin autorización puede estar prohibida en virtud de > la legislación vigente. Si ha recibido este mensaje por error, le rogamos > que nos lo comunique inmediatamente por esta misma vía y proceda a su > destrucción. > > The information contained in this transmission is privileged and > confidential information intended only for the use of the individual or > entity named above. If the reader of this message is not the intended > recipient, you are hereby notified that any dissemination, distribution or > copying of this communication is strictly prohibited. If you have received > this transmission in error, do not read it. Please immediately reply to the > sender that you have received this communication in error and then delete > it. > > Esta mensagem e seus anexos se dirigem exclusivamente ao seu destinatário, > pode conter informação privilegiada ou confidencial e é para uso exclusivo > da pessoa ou entidade de destino. Se não é vossa senhoria o destinatário > indicado, fica notificado de que a leitura, utilização, divulgação e/ou > cópia sem autorização pode estar proibida em virtude da legislação vigente. > Se recebeu esta mensagem por erro, rogamos-lhe que nos o comunique > imediatamente por esta mesma via e proceda a sua destruição > > > -- > > Please update your address book with my new e-mail address: miguel.carrillopacheco at telefonica.com > > ---------------------------------------------------------------------- > _/ _/_/ Miguel Carrillo Pacheco > _/ _/ _/ _/ Telefónica Distrito Telefónica > _/ _/_/_/ _/ _/ Investigación y Edifico Oeste 1, Planta 9 > _/ _/ _/ _/ Desarrollo Ronda de la Comunicación S/N > _/ _/_/ 28050 Madrid (Spain) > Tel: (+34) 91 483 26 77 > > e-mail: miguel.carrillopacheco at telefonica.com > > Follow FI-WARE on the net > > Website: http://www.fi-ware.org > Facebook: http://www.facebook.com/pages/FI-WARE/251366491587242 > Twitter: http://twitter.com/Fiware > LinkedIn: http://www.linkedin.com/groups/FIWARE-4239932 > ---------------------------------------------------------------------- > > > ------------------------------ > > Este mensaje y sus adjuntos se dirigen exclusivamente a su destinatario, > puede contener información privilegiada o confidencial y es para uso > exclusivo de la persona o entidad de destino. Si no es usted. el > destinatario indicado, queda notificado de que la lectura, utilización, > divulgación y/o copia sin autorización puede estar prohibida en virtud de > la legislación vigente. Si ha recibido este mensaje por error, le rogamos > que nos lo comunique inmediatamente por esta misma vía y proceda a su > destrucción. > > The information contained in this transmission is privileged and > confidential information intended only for the use of the individual or > entity named above. If the reader of this message is not the intended > recipient, you are hereby notified that any dissemination, distribution or > copying of this communication is strictly prohibited. If you have received > this transmission in error, do not read it. Please immediately reply to the > sender that you have received this communication in error and then delete > it. > > Esta mensagem e seus anexos se dirigem exclusivamente ao seu destinatário, > pode conter informação privilegiada ou confidencial e é para uso exclusivo > da pessoa ou entidade de destino. Se não é vossa senhoria o destinatário > indicado, fica notificado de que a leitura, utilização, divulgação e/ou > cópia sem autorização pode estar proibida em virtude da legislação vigente. > Se recebeu esta mensagem por erro, rogamos-lhe que nos o comunique > imediatamente por esta mesma via e proceda a sua destruição > -------------- next part -------------- An HTML attachment was scrubbed... URL: <https://lists.fiware.org/private/fiware-lab/attachments/20141219/2a704d2d/attachment.html> -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: image/gif Size: 3616 bytes Desc: not available URL: <https://lists.fiware.org/private/fiware-lab/attachments/20141219/2a704d2d/attachment.gif>
You can get more information about our cookies and privacy policies clicking on the following links: Privacy policy Cookies policy