[Fiware-lab] Why the changes on the FIWARE Lab support list are not there yet - but coming soon

[MIGUEL CARRILLO PACHECO]

Dear Bernd,

General question, general answer :) What you raise is realistic but a 1%
case if I am right. It could take more time to discuss how to create a
procedure than the work needed by the actual incident.  In my view,
whoever is in charge will have to apply  common sense and decide how to
act case by case. If he/she feels powerleess to handle it, then it will
be the time to escalate to Federico, Manuel  and I and we'll see what to
do.

If it turns out to be more frequent than expected, then we will have to
create a more formal procedure. I would not go any further for now
unless people complain.

Best regards,

Miguel
El 31/10/2014 11:06, Bochow, Bernd escribió:
> Dear Miguel,
>
> how shall we proceed with issues addressing symptoms detected on multiple nodes?
>
> Shall we all address them individually, on a voluntary basis, or will you appoint a responsible node?
>
> That is, shall the nodes take immediate action or shall we wait for your assignment?
>
> Best Regards, Bernd
>
> ============
> Bernd Bochow
> Next Generation Network Infrastructures
> Fraunhofer Institute for Open Communication Systems (FOKUS)
> Kaiserin-Augusta-Allee 31, D-10589 Berlin
> e-mail: bernd.bochow at fokus.fraunhofer.de, bernd.bochow at ieee.org
> phone:  +49 30 3463-7238
> fax:    +49 30 3463-997238
>
> On 31 Oct 2014, at 10:37, MIGUEL CARRILLO PACHECO wrote:
>
>> Hi all,
>>
>> The only reason why the changes agreed yesterday are not in place yet is
>> because I need to catch Fernando and discuss what to do with the
>> friendly testing (those who are showering us with tickets) and how to
>> relate it to this support.
>>
>> For the rest of the list not present in this discussion group I refer
>> to: in a few days most of you will be out of the list and here we will
>> have only Level 1 support with a limited number of people. Tickets will
>> go to Level 1 (just those in yesterday's call) or directly to the local
>> nodes (Trento, Lannion, Spain...)
>>
>> Level 1 will dispatch the tickets and will shield you from all the
>> current spam. We will need to use JIRA extensively.
>>
>> I will send further info before removing you from the list.
>>
>> Regards,
>>
>> Miguel
>>
>>
>> --
>>
>> Please update your address book with my new e-mail address: miguel.carrillopacheco at telefonica.com
>>
>> ----------------------------------------------------------------------
>>      _/          _/_/                     Miguel Carrillo Pacheco
>>     _/   _/     _/  _/   Telefónica       Distrito Telefónica
>>    _/ _/_/_/   _/   _/   Investigación y  Edifico Oeste 1, Planta 9
>>   _/   _/     _/  _/     Desarrollo       Ronda de la Comunicación S/N
>> _/          _/_/                         28050 Madrid (Spain)
>>                                           Tel:  (+34) 91 483 26 77
>>
>>                          e-mail: miguel.carrillopacheco at telefonica.com
>>
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--

Please update your address book with my new e-mail address: miguel.carrillopacheco at telefonica.com

----------------------------------------------------------------------
      _/          _/_/                     Miguel Carrillo Pacheco
     _/   _/     _/  _/   Telefónica       Distrito Telefónica
    _/ _/_/_/   _/   _/   Investigación y  Edifico Oeste 1, Planta 9
   _/   _/     _/  _/     Desarrollo       Ronda de la Comunicación S/N
  _/          _/_/                         28050 Madrid (Spain)
                                           Tel:  (+34) 91 483 26 77

                          e-mail: miguel.carrillopacheco at telefonica.com

Follow FI-WARE on the net

        Website:  http://www.fi-ware.org
        Facebook: http://www.facebook.com/pages/FI-WARE/251366491587242
        Twitter:  http://twitter.com/Fiware
        LinkedIn: http://www.linkedin.com/groups/FIWARE-4239932
----------------------------------------------------------------------


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The information contained in this transmission is privileged and confidential information intended only for the use of the individual or entity named above. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this transmission in error, do not read it. Please immediately reply to the sender that you have received this communication in error and then delete it.

Esta mensagem e seus anexos se dirigem exclusivamente ao seu destinatário, pode conter informação privilegiada ou confidencial e é para uso exclusivo da pessoa ou entidade de destino. Se não é vossa senhoria o destinatário indicado, fica notificado de que a leitura, utilização, divulgação e/ou cópia sem autorização pode estar proibida em virtude da legislação vigente. Se recebeu esta mensagem por erro, rogamos-lhe que nos o comunique imediatamente por esta mesma via e proceda a sua destruição