Ok, thanks for explanation. I'll resolve that tickets -- Jacek Kochan Systems Administrator Poznan Supercomputing & Networking Center +48 693 918 133 > -----Original Message----- > From: Uwe Herzog [mailto:herzog at eurescom.eu] > Sent: Thursday, June 11, 2015 12:18 PM > To: 'Jacek Kochan'; xifi-psnc at lists.man.poznan.pl > Cc: <fiware-lab at lists.fi-ware.org> > Subject: RE: [Xifi-psnc] [FI-WARE-JIRA] Uwe Herzog shared "HELP-3232: > [Fiware-lab-help] FI-Lab Assistance" with you > > Hi Jacek, > > there is no direct Jira support for that. > > The only way to respond to the user by email and at the same time to have > this recorded in the ticket is to reply to the original support request email > that the user has sent. However, all these emails are only received by the > people active in Level-1 helpdesk and not by the nodes (in order to avoid > spamming the nodes with requests not relevant to the node) - so you do not > have this email. > > The only way for nodes is to > - interact with developers by email and > - to record the email exchange in the ticket manually as a comment, so that > the progress can be traced. > > This is not optimal but currently the only option that Jira supports. > > Best regards, > Uwe > > > > -----Original Message----- > From: Jacek Kochan [mailto:jacek.kochan at man.poznan.pl] > Sent: 11 June 2015 11:57 > To: Uwe Herzog; xifi-psnc at lists.man.poznan.pl > Cc: 'Federico Michele Facca'; alfonso.pietropaolo at eng.it; 'Aristi Galani' > Subject: RE: [Xifi-psnc] [FI-WARE-JIRA] Uwe Herzog shared "HELP-3232: > [Fiware-lab-help] FI-Lab Assistance" with you > > Hi Uwe > Actually I asked how to do that using jira, because if I send email from my > email address, it will be not included in history of ticket > > -- > Jacek Kochan > Systems Administrator > Poznan Supercomputing & Networking Center > +48 693 918 133 > > > -----Original Message----- > > From: Uwe Herzog [mailto:herzog at eurescom.eu] > > Sent: Thursday, June 11, 2015 11:55 AM > > To: 'Jacek Kochan'; xifi-psnc at lists.man.poznan.pl > > Cc: 'Federico Michele Facca'; alfonso.pietropaolo at eng.it; Aristi Galani > > (agalani at unipi.gr) > > Subject: RE: [Xifi-psnc] [FI-WARE-JIRA] Uwe Herzog shared "HELP-3232: > > [Fiware-lab-help] FI-Lab Assistance" with you > > > > Hi Jacek, > > > > Please send the answer to this request (Help-3232) to > > milos.vranic at panonit.com > > > > In general you should always be able to find the email address of the user > to > > which you should reply in the ticket. > > L1 Helpdesk always adds it in the ticket exactly to enable the nodes to > reply > > to developers by email. > > > > Best regards, > > Uwe > > > > > > > > -----Original Message----- > > From: Jacek Kochan [mailto:jacek.kochan at man.poznan.pl] > > Sent: 11 June 2015 11:18 > > To: Uwe Herzog; xifi-psnc at lists.man.poznan.pl > > Subject: RE: [Xifi-psnc] [FI-WARE-JIRA] Uwe Herzog shared "HELP-3232: > > [Fiware-lab-help] FI-Lab Assistance" with you > > > > Only comment. How the email should be sent? > > > > -- > > Jacek Kochan > > Systems Administrator > > Poznan Supercomputing & Networking Center > > +48 693 918 133 > > > > > -----Original Message----- > > > From: XIFI-PSNC [mailto:xifi-psnc-bounces at lists.man.poznan.pl] On > Behalf > > > Of Uwe Herzog (JIRA) > > > Sent: Thursday, June 11, 2015 10:38 AM > > > To: xifi-psnc at lists.man.poznan.pl > > > Subject: [Xifi-psnc] [FI-WARE-JIRA] Uwe Herzog shared "HELP-3232: > > [Fiware- > > > lab-help] FI-Lab Assistance" with you > > > > > > Uwe Herzog shared an issue with you > > > ---------------------------------- > > > > > > Hi Poznan Helpdesk, same question: Have you sent a reply to the user > > (by > > > email) or did you just entered your reply as a comment? Please check. BR > > > Uwe > > > > > > > [Fiware-lab-help] FI-Lab Assistance > > > > ----------------------------------- > > > > > > > > Key: HELP-3232 > > > > URL: https://jira.fiware.org/browse/HELP-3232 > > > > Project: Help-Desk > > > > Issue Type: extRequest > > > > Components: FIWARE-LAB-HELP > > > > Reporter: FW External User > > > > Assignee: Poznan Node Helpdesk > > > > > > > > I reported a problem a few weeks ago that we are missing a floatingIP > > > > for our community account and we still haven't received any updates > on > > > > the problem. We were assigned the poznan region, and one of the > > > > accounts is registered to this email address. > > > > --- > > > > This email has been checked for viruses by Avast antivirus software. > > > > https://www.avast.com/antivirus > > > > _______________________________________________ > > > > Fiware-lab-help mailing list > > > > Fiware-lab-help at lists.fi-ware.org > > > > https://lists.fi-ware.org/listinfo/fiware-lab-help > > > > [Created via e-mail received from: Milos Vranic > > > > <milos.vranic at panonit.com>] > > > > > > Also shared with > > > aristi > > > > > > > > > > > > -- > > > This message was sent by Atlassian JIRA > > > (v6.4.1#64016) > > > _______________________________________________ > > > XIFI-PSNC mailing list > > > XIFI-PSNC at lists.man.poznan.pl > > > https://lists.man.poznan.pl/mailman/listinfo/xifi-psnc -------------- next part -------------- A non-text attachment was scrubbed... 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