[Fiware-support] FW: [SUPPORT] [JIRA Support] JIRA fails to modify notification scheme

[Luis Cañas-Díaz]

On 25/09/14 16:04, MANUEL ESCRICHE VICENTE wrote:
> Hola Luis,
>
> ¿Puedes reiniciar el servidor?

Entiendo que dentro del nuevo proyecto FICORE esta máquina pasa a ser 
administrada por nosotros, así que aprovechemos que he vuelto a perder 
la pass de root y cuando me la pases creo cuentas para los bitergios y 
nos damos permisos de root.

Salud,
Luis.
>
> Un saludo y gracias.
>
> Manuel
>
> *From:*Aqqiela Zuhra [Atlassian] [mailto:jira-support-system at atlassian.com]
> *Sent:* jueves, 25 de septiembre de 2014 16:02
> *To:* MANUEL ESCRICHE VICENTE
> *Subject:* [SUPPORT] [JIRA Support] JIRA fails to modify notification scheme
>
> Status of the request "JIRA fails to modify notification scheme" with
> key JSP-205663 has been changed...
>
> *JIRA Support*- Need help configuring your product?
> <https://support.atlassian.com/servicedesk/customer/jsp>
>
> 	
>
> Reference: *JSP-205663*
> <https://support.atlassian.com/servicedesk/customer/jsp/configuration-query-205663>
>
>
>   JIRA fails to modify notification scheme
>   <https://support.atlassian.com/servicedesk/customer/jsp/configuration-query-205663>
>   Waiting For Customer
>
>
>         Aqqiela Zuhra [Atlassian]
>
> Today 3:59 PM
>
> Hi Manuel,
> Thank you for contacting Atlassian Support. Nice to meet you here.
>
> I have reviewed your log file and found the following:
>
>
>
> java.lang.ClassNotFoundException: org.apache.jsp.secure.admin.views.notifications.deletenotification_jsp\par
>
> \par
>
>      java.lang.ClassNotFoundException: org.apache.jsp.secure.admin.views.notifications.deletenotification_jsp\par
>
> Looking at the log, it seems that the tomcat cache is corrupted.
> Perhaps, you can try the following:
>
>   * Shutdown JIRA.
>   * Clear the contents of <jira-install>/work directory.
>   * Start JIRA.
>
> The /work/ directory is written by Tomcat and contains any files needed
> by the webserver to run. This will be re-generated upon next startup.
>
> Please let me know if it works for you. If not, then Could you please
> send me the /support.zip/, which can be obtained by doing this
> <https://confluence.atlassian.com/display/JIRA/Getting+Help#GettingHelp-CreatingaSupportZip>,
> for further investigation on this issue.
>
> Looking forward to your reply.
>
> Cheers,
> Aqqiela
>
> Status changed to *Waiting For Customer*
>
> Today 3:59 PM
>
> You can view the full request
> <https://support.atlassian.com/servicedesk/customer/jsp/configuration-query-205663>
>
>
>     Previous activity
>
> Status changed to *Atlassian Investigating*
>
> Today 3:33 PM
>
>
>         Atlassian Support
>
> Today 8:15 AM
>
> The following attachments were added to this issue:
> JIRA-bug-20140925.rtf^</secure/attachment/929627/929627_JIRA-bug-20140925.rtf>
>
>
>     Details
>
> Please add any details that might help us help you.
>
> 	
>
> When I try to modify the notification scheme for a tracker, it simply
> fails.
> Find attached log info produced by JIRA
>
> Priority
>
> 	
>
> Level 3
>
> Affects Version/s
>
> 	
>
> 6.1.7
>
> Customer Timezone
>
> 	
>
> GMT+1
>
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> http://www.atlassian.com/software/jira/service-desk
>
>
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-- 
Luis Cañas-Díaz
lcanas at bitergia.com - Software Engineer
http://www.bitergia.com
"Software metrics for your peace of mind"