[Fiware-wpl] Taking care of the FI-WARE General Support Tracker

[Juanjo Hierro]

Hi all,

    Now we face a critical point at which we should demonstrate quick response to any request for support by any UC projects.   We may foreseen that many request will come as a result of making FI-WARE GEs available on the Testbed and UC projects trying to experiment with them.

  As per agreement with UC projects, most of the interaction should now be handled through the FI-WARE General Support tracker at:

https://forge.fi-ware.eu/tracker/?group_id=7

  I have asked Axel and Carlos, as the dedicated team that was designated to monitor interaction with UC projects, to make sure that proper monitor of the status of this tracker is in place so that Chapter Leads and Chapter teams take care of tickets.    Note that some tickets may also require actions by members of the Testbed team or the team working on Development Tools.

  A very basic workflow has been defined to start working.   We will see how this evolves but I believe we should keep it as simple as possible.   Currently, valid status are:

  *   Open: it means that the ticket remains unassigned it has been formulated (or reformulated)
  *   Assigned: it means someone is taking care of it
  *   ToBeRevised: it means that the original ticket was wrongly formulated and has to be reformulated or closed
  *   ToBeChecked: it means that the one that was assigned to take care of it now thinks is solved but this has to be verified
  *   Closed: it means that the ticket was closed

and valid transitions are defined at: https://forge.fi-ware.eu/tracker/admin/?group_id=7&atid=162&workflow=1

  Don't wait until Axel or Carlos pursues you to handle a ticket and be proactive checking regularly what you could assign to you !

  I have kindly asked Axel and Carlos to brief us during our next follow-up confcall about status of the tracker, APs that we should put in place to move forward, etc.

  Best regards,


-- Juanjo

-------------
Product Development and Innovation (PDI) - Telefonica Digital
website: www.tid.es<http://www.tid.es>
email: jhierro at tid.es<mailto:jhierro at tid.es>
twitter: twitter.com/JuanjoHierro

FI-WARE (European Future Internet Core Platform) Chief Architect

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