[Fiware-wpl] Taking care of the FI-WARE General Support Tracker

[Matteo Melideo]

Dear Juanjo,
I noticed that in the tracker 
https://forge.fi-ware.eu/tracker/?group_id=7 there are some problems 
with the tickets assigned to Tools Chapter. Specifically, I suspect 
ENVIROFI has yet some confusion on what Tools Chapter really do!! :-) We 
cannot take care of these tickets: 646, 695, 828 and 1149.

Best regards

M.
Il 30/08/2012 07:50, Juanjo Hierro ha scritto:
> Hi all,
>
>     Now we face a critical point at which we should demonstrate quick 
> response to any request for support by any UC projects.   We may 
> foreseen that many request will come as a result of making FI-WARE GEs 
> available on the Testbed and UC projects trying to experiment with them.
>
>   As per agreement with UC projects, most of the interaction should 
> now be handled through the FI-WARE General Support tracker at:
>
>     https://forge.fi-ware.eu/tracker/?group_id=7
>
>   I have asked Axel and Carlos, as the dedicated team that was 
> designated to monitor interaction with UC projects, to make sure that 
> proper monitor of the status of this tracker is in place so that 
> Chapter Leads and Chapter teams take care of tickets.    Note that 
> some tickets may also require actions by members of the Testbed team 
> or the team working on Development Tools.
>
>   A very basic workflow has been defined to start working.   We will 
> see how this evolves but I believe we should keep it as simple as 
> possible.   Currently, valid status are:
>
>   * Open: it means that the ticket remains unassigned it has been
>     formulated (or reformulated)
>   * Assigned: it means someone is taking care of it
>   * ToBeRevised: it means that the original ticket was wrongly
>     formulated and has to be reformulated or closed
>   * ToBeChecked: it means that the one that was assigned to take care
>     of it now thinks is solved but this has to be verified
>   * Closed: it means that the ticket was closed
>
> and valid transitions are defined at: 
> https://forge.fi-ware.eu/tracker/admin/?group_id=7&atid=162&workflow=1
>
>   Don't wait until Axel or Carlos pursues you to handle a ticket and 
> be proactive checking regularly what you could assign to you !
>
>   I have kindly asked Axel and Carlos to brief us during our next 
> follow-up confcall about status of the tracker, APs that we should put 
> in place to move forward, etc.
>
>   Best regards,
>
> -- Juanjo
>
> -------------
> Product Development and Innovation (PDI) - Telefonica Digital
> website:www.tid.es
> email:jhierro at tid.es
> twitter: twitter.com/JuanjoHierro
>
> FI-WARE (European Future Internet Core Platform) Chief Architect
>
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