[Fiware] Main Help Desk Support - new features available

Pietropaolo Alfonso Alfonso.Pietropaolo at eng.it
Wed Apr 6 17:00:30 CEST 2016


Thanks Manuel,
it will be very useful.

Alfonso

Il giorno 06 apr 2016, alle ore 12:33, MANUEL ESCRICHE VICENTE <manuel.escrichevicente at telefonica.com<mailto:manuel.escrichevicente at telefonica.com>> ha scritto:

Dear Partners,

Let me inform you about two additional features available in the help desk for partners providing support:
1-      Comments are emailed automatically for issues created from today onwards
a.       A new email handler has been configured for this purpose
b.      If you want to use older tickets with this feature, please, fill up the Sender Email field by hand
2-      Issues are assigned automatically for tech issues(TECH and LAB channels) when using Enabler, Node or Chapter fields,
a.       and renamed after closing accordingly

Test issue is available at: http://jira.fiware.org/browse/HELP-6323


<image002.jpg>

The comment is emailed automatically, you can check anytime by clicking on the email tab.
<image004.jpg>

I hope you find it useful.
If anything, please, don’t hesitate to let me know.

Kind regards,
Manuel


----------------------------
Manuel Escriche Vicente
Agile Project Manager/Leader
IOT Innovation - FIWARE Initiative
Telefónica Digital
Parque Tecnológico
C/ Abraham Zacuto, 10
47151 - Boecillo
Valladolid - Spain
Tfno: +34. 983.36.75.13
http://www.tid.es<http://www.tid.es/>


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