Dear Partners, Let me inform you that JIRA has been connected to all lists contributing to the Help Desk. Its current behaviour is very simple. It creates a new issue when a new request arrives to any of the lists. And inform of the new issue to the list. You can reply freely to the requester, if you hold the list cc'd, this email is added to the issue as a comment. It means, JIRA doesn't modify the basic behaviour pattern you had. So feel free to reply to the incoming issues. Additionally, it happens that all issues are assigned to me, then I afterwards reassign the issue to the solver so that he can get due credit in the reports. Alternatively, since the issues identifiers are known, solvers can also access the issue and click on "assign to me"; this would be appreciated. I also remove those requests not making sense like CV, or adverts, and I also assign issues not answered to relevant partners, who may solve them o who may assign them properly. I'm also working to provide a Kanban dashboard so that all these is more visible, but it'll take longer. I hope it's clear and you can feel comfortable with JIRA's cooperation! If anything, please, let me know. Kind regards, Manuel ---------------------------- Manuel Escriche Vicente Agile Project Manager/Leader FI-WARE Initiative Telefónica Digital Parque Tecnológico C/ Abraham Zacuto, 10 47151 - Boecillo Valladolid - Spain Tfno: +34.91.312.99.72 Fax: +34.983.36.75.64 http://www.tid.es<http://www.tid.es/> ________________________________ Este mensaje y sus adjuntos se dirigen exclusivamente a su destinatario, puede contener información privilegiada o confidencial y es para uso exclusivo de la persona o entidad de destino. Si no es usted. el destinatario indicado, queda notificado de que la lectura, utilización, divulgación y/o copia sin autorización puede estar prohibida en virtud de la legislación vigente. Si ha recibido este mensaje por error, le rogamos que nos lo comunique inmediatamente por esta misma vía y proceda a su destrucción. The information contained in this transmission is privileged and confidential information intended only for the use of the individual or entity named above. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this transmission in error, do not read it. Please immediately reply to the sender that you have received this communication in error and then delete it. Esta mensagem e seus anexos se dirigem exclusivamente ao seu destinatário, pode conter informação privilegiada ou confidencial e é para uso exclusivo da pessoa ou entidade de destino. Se não é vossa senhoria o destinatário indicado, fica notificado de que a leitura, utilização, divulgação e/ou cópia sem autorização pode estar proibida em virtude da legislação vigente. Se recebeu esta mensagem por erro, rogamos-lhe que nos o comunique imediatamente por esta mesma via e proceda a sua destruição -------------- next part -------------- An HTML attachment was scrubbed... URL: <https://lists.fiware.org/private/old-fiware-ge-owners/attachments/20141002/c3a812e8/attachment.html>
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