Dear, Attached is the reply from Zurich support. Can you please try the suggestion they give ? If it doesn’t work can you please try to temporary allow all (both TCP and UDP) in your security group ? Hi, We have looked into this. • Are you trying to connect using ssh ? • If yes, is the public IP still associated with your instance ? Also the key-pair is configured correctly ? Public IP is associated. • Did you check/open relevant ports on the security group associated with the instance ? root at node-1:~# nova list-secgroup 1f089a3e-3698-47a1-9f4c-2b2a30769d99 ----------------------------------------------------------------------------------- Id Name Description ----------------------------------------------------------------------------------- 162b69b3-576d-4da1-baea-ddeb5697e033 widhoc_security_group Securuty Group of Widhoc ----------------------------------------------------------------------------------- root at node-1:~# nova secgroup-list-rules 162b69b3-576d-4da1-baea-ddeb5697e033 -------------------------------------------------- IP Protocol From Port To Port IP Range Source Group -------------------------------------------------- tcp 1026 1026 0.0.0.0/0 tcp 8080 8080 0.0.0.0/0 tcp 22 22 0.0.0.0/0 -------------------------------------------------- root at node-1:~# • Did you check the instance console (the VM could be in a “not running” state) ? VM is active. • Can you send us the instance ID ? root at node-1:~# nova list --all-tenants | grep 160.85.2.16 1f089a3e-3698-47a1-9f4c-2b2a30769d99 Widhoc ACTIVE • Running node-int-net-1=192.168.100.47, 160.85.2.16 root at node-1:~# I think the problem is with the secgroups - I think that for the ssh rule, they need to set the from port to 0. BR, Seán. Best, Daniele On 07 Apr 2015, at 11:49, Cristina Albaladejo Pérez <cristina.albaladejo at widhoc.com> wrote: > Dear Daniele. > > I answer the questions in line. > > Thank you for you response. > > Regards. Cristina. > > 2015-04-07 11:03 GMT+02:00 Daniele Santoro <daniele.santoro at create-net.org>: > Dear, > > I’ve forwarded your request to the Zurich tech support, but I kindly ask you to check and reply the following: > > - Are you trying to connect using ssh ? Yes, with the Putty application > - If yes, is the public IP still associated with your instance ? Yes. Also the key-pair is configured correctly ? Yes > <image.png> > - Did you check/open relevant ports on the security group associated with the instance ? Yes > <image.png> > > - Did you check the instance console (the VM could be in a “not running” state) ? > - Can you send us the instance ID ? > > • Name: Widhoc > • ID: 1f089a3e-3698-47a1-9f4c-2b2a30769d99 > • Status: ACTIVE > > > Best, > Daniele > > On 07 Apr 2015, at 09:06, Cristina Albaladejo Pérez <cristina.albaladejo at widhoc.com> wrote: > > > Hi. > > > > I was working with a Virtual Machine in the Zurich region but one week ago that I can't connect to it. The following are data of this VM. > > > > Info: Connected to project cristina-2 (ID 00000000000000000000000000011414) > > IP pública: 160.85.2.16 > > > > Could you check if there is any problem? > > > > Thank you. > > > > Cristina. > > > > > > Dra. Cristina Albaladejo Pérez > > CEDIT - Parque Tecnológico de Fuente Álamo > > Ctra. del Estrecho-Lobosillo, km. 2 > > 30320 - Fuente Álamo (Murcia) > > cristina.albaladejo at widhoc.com - Tlf: 968 197 583 > > > > > > _______________________________________________ > > Fiware-lab-help mailing list > > Fiware-lab-help at lists.fi-ware.org > > https://lists.fi-ware.org/listinfo/fiware-lab-help > > > > > -- > > > Dra. Cristina Albaladejo Pérez > CEDIT - Parque Tecnológico de Fuente Álamo > Ctra. del Estrecho-Lobosillo, km. 2 > 30320 - Fuente Álamo (Murcia) > cristina.albaladejo at widhoc.com - Tlf: 968 197 583 > > -------------- next part -------------- A non-text attachment was scrubbed... Name: signature.asc Type: application/pgp-signature Size: 204 bytes Desc: Message signed with OpenPGP using GPGMail URL: <https://lists.fiware.org/private/fiware-lab-help/attachments/20150407/d2d16122/attachment.pgp>
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