[Fiware-lab-help] URGENT: request for assistance; IDAS FINESCE dedicated instance

[Daniele Santoro]

Dear,

In which region are the instance running ? I can forward the issue to the specific region support to give you an more specific help.

Best,
Daniele

> On 09 Sep 2015, at 10:04, M. Simonov, PhD (ISMB) <simonov at ismb.it> wrote:
> 
> Dear IDAS team, Carlos,
> 
> after the disk failure on our server, we repaired, re-installed, and re-started the application that uses the IDAS instance on the 130.206.80.47:8002 (Idas FINESCE)
> IDASClient c = new IDASClient("http://130.206.80.47:8002/idas/sml?apikey=69ra4ia6acvgm6f5p7nn19crdi");
> 
> We cross-checked the network settings and the communication channel is open, not restricted.
> 
> The issue is the fact that the IDAS refuse the connection by returning the “407 Proxy Authentication required”.
> We do not have any proxy. Our software worked in the past. There seems no reasons for the different behavior.
> 
> We tried to ping http://130.206.80.47, but IDAS is not answering.
> We tried to post some data through POSTMAN, but the answer is “404 Not Found”.
> 
> The urgency is caused by the 15th September Final review of FIENSCE with EC officials, so the application should be working.
> Please, could you check and reactivate the IDAS instance that serves FINESCE application as soon as possible in the same configuration as before.
> 
> Thank you. M. SImonov
> 
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