[Fiware-lab-help] URGENT: request for assistance; IDAS FINESCE dedicated instance

[M. Simonov, PhD (ISMB)]

Hi Daniele, 

IDAS comes from Telefonica.
We are users only. We used the FIWARE IDAS instance based on the instructions and the apikey from the IDAS team.
It was working till 31 May.

Regards, Mikhail

-----Original Message-----
From: Daniele Santoro [mailto:daniele.santoro at create-net.org] 
Sent: mercoledì 9 settembre 2015 10:09
To: simonov at ismb.it
Cc: e.idas1; CARLOS RALLI UCENDO; marco.paulucci; fiware-lab-help; gianluca.zanetto at teamware.it; Massimiliano Nigrelli; Federico Rizzo; Pasquale Andriani; alessandro.gobbo
Subject: Re: [Fiware-lab-help] URGENT: request for assistance; IDAS FINESCE dedicated instance

Dear,

In which region are the instance running ? I can forward the issue to the specific region support to give you an more specific help.

Best,
Daniele

> On 09 Sep 2015, at 10:04, M. Simonov, PhD (ISMB) <simonov at ismb.it> wrote:
> 
> Dear IDAS team, Carlos,
> 
> after the disk failure on our server, we repaired, re-installed, and 
> re-started the application that uses the IDAS instance on the 
> 130.206.80.47:8002 (Idas FINESCE) IDASClient c = new 
> IDASClient("http://130.206.80.47:8002/idas/sml?apikey=69ra4ia6acvgm6f5
> p7nn19crdi");
> 
> We cross-checked the network settings and the communication channel is open, not restricted.
> 
> The issue is the fact that the IDAS refuse the connection by returning the “407 Proxy Authentication required”.
> We do not have any proxy. Our software worked in the past. There seems no reasons for the different behavior.
> 
> We tried to ping http://130.206.80.47, but IDAS is not answering.
> We tried to post some data through POSTMAN, but the answer is “404 Not Found”.
> 
> The urgency is caused by the 15th September Final review of FIENSCE with EC officials, so the application should be working.
> Please, could you check and reactivate the IDAS instance that serves FINESCE application as soon as possible in the same configuration as before.
> 
> Thank you. M. SImonov
> 
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