[Fiware-lab-help] URGENT: request for assistance; IDAS FINESCE dedicated instance

[Daniele Santoro]

Ok thanks, I’ve assigned the ticket to the second level support for IDAS GE.

Daniele

> On 09 Sep 2015, at 10:29, M. Simonov, PhD (ISMB) <simonov at ismb.it> wrote:
> 
> Hi Daniele,
> 
> IDAS comes from Telefonica.
> We are users only. We used the FIWARE IDAS instance based on the instructions and the apikey from the IDAS team.
> It was working till 31 May.
> 
> Regards, Mikhail
> 
> -----Original Message-----
> From: Daniele Santoro [mailto:daniele.santoro at create-net.org]
> Sent: mercoledì 9 settembre 2015 10:09
> To: simonov at ismb.it
> Cc: e.idas1; CARLOS RALLI UCENDO; marco.paulucci; fiware-lab-help; gianluca.zanetto at teamware.it; Massimiliano Nigrelli; Federico Rizzo; Pasquale Andriani; alessandro.gobbo
> Subject: Re: [Fiware-lab-help] URGENT: request for assistance; IDAS FINESCE dedicated instance
> 
> Dear,
> 
> In which region are the instance running ? I can forward the issue to the specific region support to give you an more specific help.
> 
> Best,
> Daniele
> 
>> On 09 Sep 2015, at 10:04, M. Simonov, PhD (ISMB) <simonov at ismb.it> wrote:
>> 
>> Dear IDAS team, Carlos,
>> 
>> after the disk failure on our server, we repaired, re-installed, and
>> re-started the application that uses the IDAS instance on the
>> 130.206.80.47:8002 (Idas FINESCE) IDASClient c = new
>> IDASClient("http://130.206.80.47:8002/idas/sml?apikey=69ra4ia6acvgm6f5
>> p7nn19crdi");
>> 
>> We cross-checked the network settings and the communication channel is open, not restricted.
>> 
>> The issue is the fact that the IDAS refuse the connection by returning the “407 Proxy Authentication required”.
>> We do not have any proxy. Our software worked in the past. There seems no reasons for the different behavior.
>> 
>> We tried to ping http://130.206.80.47, but IDAS is not answering.
>> We tried to post some data through POSTMAN, but the answer is “404 Not Found”.
>> 
>> The urgency is caused by the 15th September Final review of FIENSCE with EC officials, so the application should be working.
>> Please, could you check and reactivate the IDAS instance that serves FINESCE application as soon as possible in the same configuration as before.
>> 
>> Thank you. M. SImonov
>> 
>> _______________________________________________
>> Fiware-lab-help mailing list
>> Fiware-lab-help at lists.fiware.org
>> https://lists.fiware.org/listinfo/fiware-lab-help-new
> 
> 

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