[I4trust] Syncing DIHs Journey

Juanjo Hierro juanjose.hierro at fiware.org
Wed Apr 14 13:42:43 CEST 2021


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On 14/4/21 13:30, Angeles Tejado wrote:
> Juanjo, makes sense to have the SMEs journey in the D1.5 yes.
>
> And we will align with both deliverables after the call on Friday. 
> That is the reason why in the comss deliverable this onboarding, 
> ambassadors, scouting is still pending.
>
> BR.
>
> On Wed, 14 Apr 2021 at 08:01, Juanjo Hierro 
> <juanjose.hierro at fiware.org <mailto:juanjose.hierro at fiware.org>> wrote:
>
>     Hi,
>
>       What I have proposed and continue proposing is to align in terms
>     of steps that Rajiv was proposing with the steps in 3.6.1 of D2.1
>     which are based on a well proven methodology based on your
>     experience.  I believe making that alignment would not be that
>     difficult reading contents of what Rajiv wrote and you wrote and
>     that alignment would be beneficial (among other things when we
>     present both deliverables to reviewers, for example). Section
>     3.6.1 is focused on communication therefore there are elements on
>     what he wrote in D1.5 which may extend, further develop, contents
>     of section 3.6.1 and are meaningful to keep in D1.5 because that
>     is the deliverable that should contain everything we want DIHs to
>     read.  It should be self-contained in that respect.  In the
>     meeting about D1.5 we commented that this would mean copying
>     certain parts of other deliverables in D1.5 (and that is behind
>     the assignment of people to sections of that deliverable) but that
>     is fine because we don't pretend to make all deliverables public
>     nor make DIHs reall all the deliverables.
>
>       During the peer review of that section in D1.5, besides checking
>     that the alignment is appropriate you may decide what may be worth
>     adding in section 3.6.1 of D2.1.
>
>       If we find difficulties in the alignment, let's arrange a call.
>
>       Regarding the journey of SMEs, they are one of our target as you
>     well explain in D2.1.  My question was more whether we should add
>     some explicit section and words about "SMEs journey" in D1.5 which
>     is the kin we want DIHs to read.   The scouting performed by the
>     DIHs, is connected to activities the DIHs would carried out in
>     connection to this SME journey and we agreed we would add a
>     section to describe the scouting within D1.5, the same way we
>     agreed to describe multi-tier support in D1.5 (high-level because
>     details will go in D1.11) and other pparts.   Those are elements
>     that explain what we want DIHs to do to jointly support with us
>     the SMEs journey. My point is more whether explicitly elaborating
>     on the concept of "SME journey" somewhere in D1.5 makes sense and
>     create a connection between support that DIHs should bring in that
>     "SME journey" with different sections of the document.  I believe
>     it would make sense.   But if everyone believes that is not needed
>     because it will be implicit when DIHs read the whole onboarding
>     kit, that is also fine with me.
>
>       Cheers,
>
>       Juanjo
>
>
>     On 14/4/21 07:19, Angeles Tejado wrote:
>>     Hi Juanjo
>>
>>     The deliverable 2.1 is not finished as nobody commented nor
>>     completed the pending sections and therefore I am waiting for the
>>     onboarding to be finished D1.5 DIH Onboarding Kit
>>     <https://docs.google.com/document/d/1nGEnlMB8Vjs6bsnGdDUsTYRWlp-JjY6gKqHo9TSABKg/edit?usp=sharing> so
>>     do not use it as a reference. Precisely the community building
>>     part is work in progress and related to the whole action plan
>>     (timming and action for communications).
>>
>>     The complete customer journey is in the communication plan as
>>     this is a pure MarCom funnel. Will be a part of the community
>>     strategy chapter together with the community entry points. That
>>     means DIHs onboarding:community management and comms related,
>>     Ambassadors: community management, comms and marketing related;
>>     scouting: SMEs activation and comms related; etc...
>>
>>     Regarding your question: "shouldn't we also explain to DIHs how
>>     we expect they will support in the journey of SMEs?
>>
>>     Target audiences and channels are defined in the comms plan. DIHs
>>     are a "channel" to reach SMEs and this will be perfectly defined
>>     in the comms plan. How DIHs will support the journey from your
>>     tech perspective is *scouting*, from our side is a comms kit for
>>     Ambassadors to attract SMEs including all the info that an SME
>>     needs to know if they want to share data or if they have data,
>>     info on the verticals, kind of experiments... It is a landing
>>     page with the logos and challenges
>>
>>     It is comms. But as I said, waiting for you to finish the
>>     onboarding to align. When I shared the D.2.1 I was expecting to
>>     work in those pending sections together but I see that those
>>     sections will be part of the Onboarding Kit so I can take from
>>     there and adapt.
>>
>>     Best
>>
>>
>>
>>     On Wed, 14 Apr 2021 at 01:38, Juanjo Hierro
>>     <juanjose.hierro at fiware.org <mailto:juanjose.hierro at fiware.org>>
>>     wrote:
>>
>>         Dear Rajiv,
>>
>>           You have added a chapter focused on the DIH Journey within
>>         the D1.5 DIH Onboarding Kit
>>         <https://docs.google.com/document/d/1nGEnlMB8Vjs6bsnGdDUsTYRWlp-JjY6gKqHo9TSABKg/edit?usp=sharing>.
>>
>>           Steps, with their corresponding description, should align
>>         with steps/phases in section 3.1.6 Methodology
>>         <https://docs.google.com/document/d/1o-4nnGn6zjNFJH9txLA7YCXyg-10mNCvZX9H3N6KfoA/edit#heading=h.sq6zffnxhykk>
>>         of deliverable D2.1 - Communication and Dissemination Plan M6
>>         <https://docs.google.com/document/d/1o-4nnGn6zjNFJH9txLA7YCXyg-10mNCvZX9H3N6KfoA/edit?usp=sharing>. 
>>         On the other hand, I believe that there are contents you
>>         generated that are nice.
>>
>>           Could you propose a new version of the Journey considering
>>         the phases in section 3.1.6 of D2.1 that Angeles can peer
>>         review ?
>>
>>           This way everything gets aligned when we tell DIHs what are
>>         the journeys we expect they will go through.
>>
>>           Question: shouldn't we also explain to DIHs how we expect
>>         they will support in the journey of SMEs?  I tend to believe
>>         so and therefore we should describe that somewhere in D1.5. 
>>         Again, it follows the steps/phases described in 3.1.6, but we
>>         may focus on where within that journey we expect that DIHs
>>         will contribute and how.
>>
>>           An editorial comment: rather that explaining the DIH
>>         journey as a chapter right after the introduction in D1.5, I
>>         would go for creating a section within the chapter "The role
>>         of Digital Innovation Hubs (DIHs" titled "DIH Journey" right
>>         after the section describing i4Trust Ambassadors. Rationale
>>         is that I believe that within description of the Journey we
>>         need to talk about LEBDS, Ambassadors, etc, therefore it is
>>         better if the definition has been given before.
>>
>>           Cheers,
>>
>>         -- 
>>         Juanjo Hierro
>>         Chief Technology Officer
>>         juanjose.hierro at fiware.org <mailto:juanjose.hierro at fiware.org>
>>         www.linkedin.com/in/jhierro <https://www.linkedin.com/in/jhierro>
>>         Twitter: @fiware <https://twitter.com/fiware> @JuanjoHierro
>>         <https://twitter.com/JuanjoHierro>
>>
>>
>>
>>
>>
>>
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